Intake Specialist

About the Role

Based in London, UK, Bulldog Trial Lawyers is a plaintiff-side employment law firm supported by Corgi, which manages the firm's operational functions such as technology, recruitment, finance, and infrastructure. As an Intake Specialist, you will be the initial contact for prospective clients, ensuring every lead receives a prompt, professional, and compassionate experience. This role requires strong organization, empathy, and the ability to thrive in a dynamic setting.

Key Responsibilities

• Act as the primary contact point for incoming client enquiries via phone, email, and digital channels.
• Conduct initial interviews to collect relevant details and documentation from potential clients.
• Evaluate whether cases meet the firm's intake standards following established guidelines.
• Gather employment records, timelines, and evidence to support client claims.
• Keep client information accurate and up-to-date in the firm’s case management software.
• Arrange appointments between prospective clients and attorneys.
• Perform follow-ups to retrieve any missing client information or paperwork.
• Communicate professionally and empathetically with individuals encountering workplace disputes.
• Collaborate with attorneys and case managers to facilitate seamless case transitions.
• Contribute to enhancing the intake process to increase responsiveness and improve client experience.

Qualifications and Skills

• Minimum of one year experience in client intake, customer service, sales, legal assistance, or a comparable role involving direct client interaction.
• Exceptional written and verbal communication capabilities.
• Highly organized, with a keen eye for detail.
• Able to quickly establish rapport and engage empathetically with clients.
• Competent in managing multiple conversations and prioritizing tasks effectively.
• Proficient with computers and adaptable to learning new software tools promptly.
• Prior law firm or legal environment experience is a plus but not mandatory.

Compensation

The salary is adjustable depending on experience level.