Inside Sales Executive - Diagnostics

About the Company

TeKreant is not a conventional software company; it delivers cost-effective IT products, services, and consultation by partnering closely with clients rather than acting as mere vendors. Beyond IT solutions, TeKreant specializes in staffing services, working with diverse clients across sectors such as IT, ITES, Banking, Finance, Healthcare, Pharma, Life Sciences, Engineering, Utilities, Manufacturing, Oil and Gas to provide precisely matched recruitment solutions.

Role Overview and Responsibilities

We seek an Inside Sales Executive to join our diagnostics sales team, responsible for promoting laboratory tests and health check-up packages. This role entails managing customer relationships, generating and qualifying leads, scheduling appointments, and handling follow-ups. The candidate will engage in sales negotiations, persuasive selling, and cross-selling/up-selling of diagnostic and preventive healthcare services. Effective objection handling, complaint resolution, and meeting daily, weekly, and monthly sales targets are expected. Coordination with phlebotomy, laboratory, and operations teams is critical for smooth service delivery.

Skills and Competencies

• Exceptional verbal and written communication capabilities with polished telephone etiquette and voice modulation.
• Proficiency in Customer Relationship Management tools like LeadSquared, Salesforce, Zoho CRM, and strong MS Office skills (Excel, Word, email).
• Solid understanding of diagnostic test preparations, preventive healthcare, wellness programs, and corporate wellness solutions.
• Capable of inbound and outbound call management with efficient data entry and documentation skills.
• Strong analytical skills for reporting, time management, multitasking, and active listening techniques.
• Experienced in sales negotiation, persuasion, solution selling, and customer retention strategies.
• Team-oriented with adaptability to shifting sales campaigns and promotions, maintaining professionalism and empathy.

Eligibility

Applicants must hold a Bachelor's degree in Bio-Chemistry, Bioinformatics, Clinical Pathology, Biology, Botany, Zoology, or Chemistry.