Inbound Sales Development Representative

About EPOS

EPOS is a prominent provider of smart point-of-sale (POS) and digital payment solutions aimed at helping merchants streamline payment processing, manage business operations, and access value-added services. Their technology supports businesses of all sizes to simplify processes, enhance efficiency, and accelerate growth.

Role Overview

We are seeking a dynamic and customer-oriented Inbound Sales Development Representative (SDR) to handle incoming sales inquiries and convert interested prospects into qualified sales leads. As the initial contact for prospective merchants, you will communicate with customers via phone, WhatsApp, email, website inquiries, and marketing campaigns. Your duties include understanding business requirements, qualifying sales opportunities, presenting EPOS solutions, and connecting qualified leads with the Merchant Acquisition team for closure.

Primary Responsibilities

• Respond promptly to inbound inquiries from multiple channels including website, social media, WhatsApp, phone, email, and marketing efforts.
• Gain comprehensive understanding of merchants' operations, payment needs, and pain points.
• Qualify leads based on set criteria such as business type, transaction volume, number of outlets, and payment needs.
• Inform potential clients about EPOS POS systems, payment solutions, and additional services.
• Arrange product demos or appointments with Merchant Acquisition for qualified prospects.
• Maintain thorough and up-to-date customer records in the CRM system.
• Proactively follow up with warm leads to advance sales funnel progression.
• Track lead statuses, ensuring timely follow-ups until handover or deal closure.
• Meet specific daily, weekly, and monthly lead qualification and appointment targets.
• Collaborate closely with Marketing to optimize conversion rates for campaign-sourced leads.
• Partner with Merchant Acquisition, Operations, and Customer Success teams to ensure a seamless experience for customers.
• Contribute customer insights and market feedback to refine products, marketing, and sales workflows.

Preferred Experience and Competencies

• Background selling B2B SaaS, POS systems, payment solutions, fintech or tech-related products.
• Experience engaging with SME merchants in retail, food & beverage, beauty, healthcare, or service sectors.
• Knowledge of digital payments including QR payments, card acquiring, or merchant solutions.
• Additional language skills in Mandarin, Malay, or Tamil are advantageous.
• Excellent communication and active listening capabilities.
• Customer-centric approach with commercial awareness.
• Strong problem-solving, relationship management, adaptability, and teamwork skills.
• Attention to detail along with ownership and accountability.

Key Performance Indicators (KPIs)

• Speed of first response to inbound inquiries.
• Number of qualified sales leads generated.
• Number of meetings or demos set for Merchant Acquisition.
• Lead-to-opportunity conversion rates.
• Accuracy and cleanliness of CRM data.
• Customer satisfaction throughout the qualification process.
• Contribution to monthly sales pipeline.

Ideal Candidate Profile

Ideal candidates are inquisitive, excel at building rapport with business owners, ask meaningful questions, and identify sales opportunities. They are highly responsive, organized, and motivated to assist merchants in selecting appropriate solutions while contributing to a high-performing sales team.

Requirements

• Diploma or Bachelor's degree in Business, Marketing, Communications, or related fields.
• 1 to 3 years of experience in Sales Development, Inside Sales, Business Development, Customer Service, or Telemarketing.
• Fresh graduates with strong communication skills and keen interest in sales are welcome to apply.
• Fluent verbal and written English skills.
• Strong interpersonal and relationship-building abilities.
• Comfortable managing a high volume of inbound inquiries through phone, WhatsApp, and email.
• Self-driven, customer-focused, and target-oriented.
• Good organizational and time management skills.
• Proficiency with CRM platforms such as Salesforce, HubSpot, Zoho or equivalents is a plus.

Benefits

• Join one of the fastest-growing companies in digital payments and POS solutions.
• Engage with innovative products that support SMEs in digital transformation and business growth.
• Opportunities for career growth into roles like Merchant Acquisition, Account Executive, or Sales Team Lead.
• Comprehensive onboarding, product training, and ongoing learning programs.
• A collaborative, fast-paced, and results-driven workplace culture.