HR Services Analyst

About Latham & Watkins

Latham & Watkins is a globally recognized law firm that advises leading businesses and institutions driving the global economy. With a presence in key financial and business hubs worldwide, the firm emphasizes investing in people, fostering innovation, and supporting career development in a nurturing culture. This environment is ideal for professionals aspiring to excel and collaborate with the best.

Role Overview

The HR Services Analyst I plays a vital role in Latham’s HR Services team by managing transactional HR functions efficiently and ensuring service requests are processed from initiation to resolution through the case management system. The analyst is tasked with meeting all service level commitments, comprehending client inquiries accurately, communicating status updates promptly, and executing precise HR transactions. This position is situated in the New York office with possible flexible scheduling options such as hybrid or onsite to promote work-life harmony and operational effectiveness.

Key Responsibilities

• Timely addressing all HR service requests via the case management system, prioritizing based on urgency and complexity.
• Escalating complex issues to senior HR personnel or appropriate departments when necessary.
• Redirecting cases to the relevant HR specialties or outside vendors to ensure efficient resolution and clear communication.
• Maintaining detailed and accurate records of all updates and transactions within the case system.
• Delivering clear updates to clients about their request status and any required follow-up.
• Contributing to refining HR service processes aimed at improving efficiency and client satisfaction.
• Supporting assigned HR initiatives and teamwork to foster collaboration.
• Adhering strictly to company policies, confidentiality rules, and legal standards during all HR procedures.

Qualifications and Skills

• A bachelor’s degree in Human Resources, Business Administration, or related discipline preferred.
• Experience in HR support, customer service, or administration is beneficial.
• Proficiency with case management software, HR information systems, and Microsoft Office.
• Strong communication and organizational skills, with a detail-oriented and proactive approach.
• Ability to effectively prioritize tasks and manage multiple responsibilities.
• Knowledge of employment laws and confidentiality practices considered a plus.

Benefits and Work Environment

Latham & Watkins offers a comprehensive compensation package featuring competitive salaries, health insurance, retirement benefits, and wellness programs. The firm promotes professional growth through development and mentorship opportunities while fostering an inclusive and innovative culture. Flexible working options support employees' personal and professional balance within a cooperative team setting.

Equal Employment Opportunity

The company is an equal opportunity employer, embracing diversity and inclusion. It prohibits discrimination based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or other protected characteristics, believing that diversity strengthens their organizational effectiveness and creativity.