HR Case Manager - Employee Relations

About the Role

Hutchison Ports at the Port of Felixstowe, the UK's leading deep water container port and a key hub for global trade, seeks an experienced HR Case Manager to assist the Employee Relations Manager. This position involves delivering comprehensive frontline case management services across various employee-related matters within a fast-paced, unionized workplace governed by established policies supporting the employee lifecycle.

Responsibilities

• Lead initial case management processes including disciplinary, grievance, and absence management cases.
• Manage both short- and long-term absence proactively, engaging relevant parties effectively.
• Collaborate closely with occupational health providers to support employee wellbeing and facilitate return-to-work decisions in partnership with line managers.
• Work alongside management teams to enhance people management capabilities and address individual performance concerns as needed.
• Identify and propose improvements across case management areas to elevate standards and outcomes.
• Coordinate restructuring activities within business units ensuring compliance with legal and policy requirements.
• Engage with legal advisors and ACAS to support early conciliation and tribunal proceedings when necessary.

Candidate Requirements

• At least four years' frontline HR experience, specifically within unionized settings.
• Strong understanding of current employment law and collective agreements.
• Proven ability to provide accurate, professional HR support under pressure and tight deadlines.
• Experience working with HR information systems and databases.
• CIPD qualification or an equivalent degree.
• Valid full driving licence to travel across the Port site.

Compensation and Work Schedule

• Competitive base salary starting around £48,000, with potential incremental increases linked to development progress.
• Contracted hours of 37.5 hours per week, Monday to Friday.

Benefits

• Financial Security: Attractive pension scheme contributions, life assurance payouts, annual profit sharing, and performance bonuses.
• Health and Wellbeing: Access to confidential Employee Assistance Programme, onsite Occupational Health support, and wellbeing resources.
• Work-Life Balance and Community Engagement: Paid leave, enhanced sick pay, family-friendly policies, volunteer days, and extensive retail and lifestyle discounts through Perkbox.
• Career Development: Opportunities for accredited training, career progression across the port network, and participation in development pathways.
• Inclusion and Diversity: Commitment to an inclusive workplace, support for diversity networks, and accommodation of reasonable adjustments throughout recruitment.

Diversity and Inclusion

The company fosters a welcoming environment where diversity is celebrated and supports various employee networks such as Women’s Network, PRIDE, Early Careers, Veterans & Reserves, Disability, and Culture groups. Flexible working discussions are encouraged, and reasonable adjustments are made to support candidates during recruitment.

Additional Information

Hutchison Ports UK can sponsor skilled worker visas where roles meet government criteria. Post-study visa holders should note visa eligibility requirements upon expiration. The company holds Chartered status from Women in Maritime, emphasizing its commitment to a supportive, diverse workforce.