Housekeeping Attendant

About the role

Join a luxury hotel environment where individuality is welcomed and teamwork matters. This position is focused on delivering exceptional housekeeping standards while helping create personalised, memorable stays for guests. The team values initiative, care, and a genuine service mindset.

What you will do

• Complete assigned cleaning tasks to the expected standard across guest rooms, public spaces, back-of-house zones, and other areas as needed.
• Prepare and service rooms in line with the property’s luxury standards.
• Clean back-of-house areas and, when needed, kitchen spaces.
• Maintain staff, locker room, and guest washroom facilities.
• Carry out scheduled and routine cleaning work as directed.
• Support turndown service and add thoughtful guest touches where required.
• Clean balconies, outdoor furniture, railings, carpets, bathroom fittings, shower heads, grouting, and other room features.
• Perform deeper cleaning of rooms, minibar areas, air-conditioning units, cabinets, and related spaces.
• Help colleagues with tasks such as extra beds, bed boards, bed making, rollaway beds, and cots.
• Assist with laundry, linen movement, chemical handling, deliveries, and other heavy-lifting duties.
• Keep equipment, trolleys, and storage areas clean, orderly, and in good working condition.
• Assist with stock counts for equipment and supplies.
• Use cleaning chemicals safely and in line with health, safety, and manufacturer guidance.
• Report any maintenance faults, suspicious items or persons, and defective equipment immediately through the correct process.
• Protect guest confidentiality and follow key-security procedures at all times.
• Support guests with general service or information requests and escalate anything outside your authority.
• Maintain high standards of presentation, hygiene, and cleanliness throughout the property.
• Use linens and chemicals responsibly and economically.
• Ensure corridors remain clear of trays, linen trolleys, and cages.
• Take on other reasonable housekeeping-related duties as requested by supervisors or management.
• Identify guest preferences and deliver small personal touches that improve the guest experience.

Requirements

• At least 6 months of prior housekeeping experience, ideally in a 5-star or luxury setting.
• Strong physical fitness, with the ability to handle heavy lifting and remain on your feet for long shifts.
• Good understanding of luxury guest expectations and a sharp eye for detail.
• Ability to build warm, respectful connections with guests and colleagues.
• Professional grooming and polished personal presentation.
• Flexibility to work around hotel rostering needs, including weekends and public holidays.
• A clean police record.

Benefits

• Competitive pay with daily staff meals.
• Dry-cleaned uniform and laundry allowance.
• Anniversary stays with food and beverage credit.
• Training, development, and leadership support through international hospitality programmes.
• Discounted hotel stays, dining, beverages, and spa services across the network for you and eligible friends and family.
• Recognition awards and ongoing incentives.
• Career development and global progression opportunities.
• Refer-a-friend incentive.
• Supportive and friendly workplace culture.
• Free gym access and ski hire during winter.
• Employee assistance, wellbeing and mental health support.
• Progressive policies, including 12 weeks of paid parental leave and rainbow-inclusive practices.
• Social activities and community involvement throughout the year.
• Guaranteed 30 hours per week with day, evening, and weekend shifts.

Additional information

This role is part of an inclusive workplace committed to attracting, hiring, and advancing diverse talent. Reasonable adjustments can be arranged during recruitment if needed. The position carries a pay rate of NZD 27.50 to 28.53 per hour.