General Manager

Overview

The General Manager role is pivotal in overseeing the entire business performance, commercial success, and operational governance of The Community. Acting as the key liaison between ownership, asset management, and the on-site team, the General Manager is dedicated to achieving occupancy, revenue, and profitability goals while safeguarding the brand reputation, resident experience, and operational excellence.

Key Responsibilities

• Lead and manage the on-site team alongside supervising third-party providers through contractual agreements and defined service level agreements.
• Oversee key account management and nurture strategic partnerships to drive business growth.
• Ensure clear reporting, financial oversight, and disciplined decision-making to meet business objectives.

Experience and Skills Required

• 5 to 8 years of relevant experience in hospitality, coliving, coworking, serviced apartments, flexible living or workspace, residential operations, or other customer-centric service sectors.
• Proven track record managing teams, operations, and commercial performance including P&L, budgeting, forecasting, and performance reporting.
• Competence in leading small multidisciplinary teams with a strong commercial mindset targeting sales strategy, partnerships, and revenue expansion.
• Ability to manage outsourced services, contracts, and maintain high service standards.
• Excellent communication, leadership, and stakeholder management abilities.
• Adaptability to function effectively in pre-opening or startup environments.

Preferred Qualifications

• Experience working in Dubai or the UAE market.
• Background in coliving, coworking, or community-based hospitality.
• Involvement in launching new hospitality, residential, or flexible workspace ventures.
• Familiarity working with property owners, asset managers, or real estate developers.
• Understanding of target demographics such as expatriates, remote workers, entrepreneurs, and founders.