General Manager

Overview

milk + honey is a flourishing network of day spas, salons, and medSPAs devoted to promoting relaxation, wellness, and high-quality self-care experiences. We value kindness, connection, integrity, inclusiveness, and excellence, creating spaces where guests can rejuvenate their body and mind. Our General Manager serves as the cultural and guest experience leader at their location, responsible for maintaining exceptional service standards and managing all guest escalations.

Key Responsibilities

• Oversee financial performance by managing P+L statements, driving revenue growth, and controlling costs including supplies and labor compared to revenue.
• Guarantee outstanding guest experiences by upholding brand standards and maintaining a positive Net Promoter Score aligned with company benchmarks.
• Lead and develop the location's leadership and support teams, including medSPA and concierge staff, ensuring engagement, training, and accountability.
• Supervise medSPA operations, collaborating with the Medical Director when necessary, and managing inventory within budget.
• Drive sales, rebooking rates, and membership goals within the concierge team.
• Foster a positive, inclusive work environment addressing employee concerns and partnering with Operations, People, and Legal teams to uphold company policies and labor law compliance.
• Execute local marketing strategies through community outreach, partnerships, social media, and collaboration with the headquarters marketing team to increase service utilization.
• Maintain operational excellence by ensuring efficient spa processes, regular brand standard evaluations, and adherence to health and safety protocols.
• Manage talent acquisition, onboarding, and succession planning to meet hiring needs and retention goals, aiming for a 70% utilization target, and supporting employee engagement through professional growth opportunities.

Benefits

• Competitive salary with bonus incentives.
• Access to affordable health, dental, and vision insurance after 30 days of employment.
• Paid time off available from the start.
• 401(k) plan with company matching.
• Company-paid basic life and AD&D insurance.
• Monthly spa credit at milk + honey.
• Generous discounts on spa, salon, and medSPA treatments and retail products (location-dependent).
• Training and continuing education programs.
• LA Fitness membership.
• Parental leave benefits.
• Paid volunteer time off opportunities.

Why Join Us?

• Embrace a culture of kindness prioritizing well-being for guests and employees.
• Build meaningful connections with clients and teammates while enhancing confidence through exceptional service.
• Operate with integrity aligned to the highest ethical standards.
• Work in an inclusive environment celebrating diverse styles and viewpoints.
• Pursue excellence with ongoing education, creativity, and opportunities for personal growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5 years managing large teams (50+ employees).
• Proven background in financial management including P+L, revenue enhancement, and luxury guest experience leadership.
• Self-motivated with ability to function independently and collaboratively.
• In-depth knowledge of essential systems and programs for leadership operations.
• Availability to provide protocol and systems support to leadership colleagues.
• Calm, clear communication during high-stress situations.
• Exemplifies milk + honey’s core values in interactions with guests and staff.
• Effective collaboration with headquarters and other teams.