Funeral Director - One Year Fixed Term Contract

Role Overview

We are seeking a compassionate and commercially aware Funeral Director to join our Co-op Funeralcare team on a 12-month fixed term contract based in Canterbury (CT1 1BU). This full-time position entails a 37.5-hour work week from Monday to Friday, 9am to 5pm, alongside participation in an on-call rota covering Monday to Sunday from 8am to 8pm.

Job Duties

• Ensure client satisfaction by meeting service standards and key performance indicators.
• Serve as the primary contact for clients, providing guidance with assistance from the wider team.
• Support funeral ceremonies, including leading the team and, when necessary, carrying the deceased respectfully.
• Refer all regulated work, such as funeral planning appointments, to certified colleagues.
• Develop and maintain strong relationships with team members, clients, and local communities.

Key Requirements

• No prior industry experience required.
• Comfort and willingness to perform duties involving physical contact with the deceased, including preparation, transportation, and personal care, all conducted with dignity, respect, and adherence to health and safety protocols.
• A commercial mindset with experience in managerial roles.
• Exemplary customer service skills and dedication to providing outstanding support.
• Attention to detail and precision to ensure services accurately reflect client preferences.
• Empathy, calmness under pressure, and strong interpersonal skills.
• Valid UK manual driving license.

Additional Information

As part of our caring and community-focused organization, benefits include a 30% discount on Co-op branded products and 10% on other brands in our food stores, plus discounts on other Co-op goods and services. You will receive 23 days of holiday pro-rated, with increase based on service length, a pension scheme with up to 10% employer contributions, access to a 24/7 Employee Assistance Programme for confidential support, virtual GP services, and free eyesight tests. Ongoing career development including apprenticeships are available, alongside a supportive and friendly work environment. The role also provides access to Stream, a financial management app allowing access to earned pay.

We are committed to diversity, inclusion, and accessibility, welcoming applications from all backgrounds and making appropriate recruitment adjustments. We encourage disabled candidates meeting the minimum criteria to apply and will support adjustments during the hiring process.

Applicants must complete a 20-minute online assessment and successful candidates will undergo pre-employment checks including DBS, occupational health screenings, adverse media reviews, and social media activity assessments. Employment offers are contingent upon passing these clearances. The company reserves the right to withdraw the vacancy earlier than the closing date.