Fresher BPO Executive

Job Overview

We are seeking energetic freshers for the position of BPO Executive at our Bengaluru branch. Candidates will be responsible for assisting customers through various communication channels while supporting branch administrative functions.

Key Responsibilities

• Attend to customers visiting the branch and those reaching out via phone, email, and digital platforms.
• Address queries related to accounts, deposits, credit/debit cards, loans, and digital banking services.
• Resolve complaints efficiently and escalate complex matters to relevant departments.
• Assist customers with account opening procedures, KYC updates, and service requests.
• Maintain precise customer records and service logs.
• Promote banking products and services to both new and existing clients.
• Deliver outstanding customer service ensuring high satisfaction levels.
• Support branch operations and administrative tasks as needed.
• Adhere to bank policies and regulatory guidelines.

Educational Qualifications

Candidates should preferably possess a Bachelor's degree in any discipline. Alternatively, applicants with a 12th standard (HSC/Intermediate) pass and relevant customer service experience will also be considered.

Compensation

The offered monthly salary ranges from INR 18,000 to INR 25,000.