Food Expeditor

Overview

A Food Expeditor plays a crucial role in ensuring that meal orders flow seamlessly from the kitchen to the guests at Sawmill Restaurant Group. Serving as the essential link among kitchen personnel, servers, and management, the expeditor confirms accuracy and timeliness in meal preparation, presentation, and delivery. This position demands keen attention to detail, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Receive and review food orders from servers or kitchen staff to check for accuracy and completeness, including noting any dietary needs or special requests.
• Convey modifications or special instructions clearly to kitchen staff as required.
• Prioritize orders based on sequence and customer preferences to manage flow effectively.
• Maintain steady communication with kitchen staff to track food preparation progress.
• Coordinate plating and presentation to meet quality standards, ensuring garnishes, condiments, and additional items accompany each dish properly.
• Oversee readiness of entire party’s order and collaborate with servers to facilitate prompt delivery to customers.
• Promptly address discrepancies or issues with kitchen staff and coordinate necessary corrections.
• Confirm that food is served at appropriate temperatures and that all items are correct and complete.
• Promote smooth cooperation and communication between kitchen, servers, and management, updating all parties on any delays or changes.
• Relay customer feedback, concerns, or special requests to appropriate personnel.
• Assist servers with any inquiries or concerns regarding orders.
• Keep the expediting station clean, organized, and stocked with supplies.
• Ensure compliance with food safety and sanitation standards within the expediting area.
• Help with general cleaning and organization duties in the kitchen or dining areas as needed.
• Uphold the company’s S.T.E.A.K. values in daily work activities.

Qualifications

• Previous experience in a comparable restaurant or foodservice role is preferred.
• Exceptional organizational skills and the ability to manage multiple orders simultaneously.
• Strong focus on detail, maintaining high accuracy even under pressure.
• A genuine passion and respect for food.
• Excellent interpersonal and communication skills to effectively interact with fellow team members and customers.
• Ability to stay calm and professional when facing challenges or conflicts.
• Familiarity with food safety and hygiene regulations.
• Willingness to work various shifts, including evenings, weekends, and public holidays.

Benefits

• Competitive wage package
• Tips and gratuities
• Complimentary parking facilities
• Discounts on food and beverages
• Opportunities for career advancement within the restaurant industry

Additional Information

If you enjoy engaging with people and have a passion for the hospitality and travel sectors, this role offers a promising pathway. The food and beverage industry presents multiple career tracks, from culinary and front-of-house service to supervisory and managerial roles, including careers in finance and accounting. Sawmill Restaurant Group supports your growth every step of the way.