Fitness Manager

Role Overview

In this position, you will oversee day-to-day fitness operations for the gym, coordinate trainers, uphold service quality, and help grow personal training business performance. A key part of the role is ensuring that the facility remains well maintained while fostering a welcoming and energizing atmosphere for members and staff.

Core Responsibilities

• Stay in regular contact with the Format and Operations teams regarding the training experience and personal training revenue performance.
• Drive monthly achievement across the agreed operating metrics, including Training PR, PT PR, PT session completion rate, PT renewal rate, PT SOP completion rate, trial-to-pack conversion, lead generation, goal attainment, and personal training revenue.
• Make sure personal trainers and general trainers follow training standards, workflow SOPs, and any required leave or shift planning.
• Ensure there is adequate training support available on the gym floor so members receive a safe and effective workout experience.
• Support the rollout of new products and experience enhancements at the gym, while gathering feedback and insights from members and trainers.
• Take ownership of the condition and performance of gym facilities, and act promptly to keep everything functioning properly.
• Work toward meeting monthly personal training targets consistently.
• Deliver a strong personal training experience by maintaining benchmark PR, pack completion percentage, and success achievement.

Qualifications

• Certification from a globally recognized fitness body is required.
• At least 5 years of experience in training delivery is necessary.
• Strong motivation, interpersonal ability, and communication skills are essential.
• An active CPR and AED certification is mandatory.
• Prior success in team leadership, along with basic administrative ability and hands-on experience using Google Sheets and Google Docs, is required.

Additional Information

This role is based in Delhi, Delhi, India and is a full-time, on-site position.

Reference skills mentioned in the source included management skills, fitness expertise, personal training, and training.