Job description

About the Company

Baycorp is a prominent provider of comprehensive collections and recovery management services, catering to both private and public sectors across Australia, New Zealand, and the Philippines.

Role Overview

We are seeking a Field Agent to cover the Queenstown to Wanaka region. This frontline role involves delivering legal documents, conducting interviews with delinquent customers face-to-face, and repossessing goods related to debt collection and other matters. The position demands managing high-pressure, sensitive situations professionally and empathetically.

Key Responsibilities

Operate independently in your assigned region while maintaining connection with the main Auckland CBD team.
Engage with customers directly to serve legal documents and conduct interviews related to debt recovery.
Manage repossessions and ensure safety and compliance throughout the process.
Make sound, quick decisions prioritizing safety and risk mitigation.

Essential Qualifications and Experience

Possession of Public Liability and Professional Indemnity insurance.
Ownership of a reliable, well-maintained vehicle equipped with GPS and mobile phone.
Valid, clean driver's licence and ability to clear an annual National Police check.
Competency in IT tools, including tablets and Microsoft Office applications like Excel and Outlook.
Calm under pressure with strong time management skills.

Desired Attributes

Ability to work autonomously with strong resourcefulness and team-oriented mindset.
Excellent communication and negotiation skills to clearly explain situations and manage potentially threatening circumstances safely.
High attention to detail and integrity, coupled with emotional intelligence and common sense.

Contract Benefits

Flexible working hours to suit personal lifestyle.
Opportunity to be part of a value-driven, supportive organization that cares about its employees and communities.
Interaction with diverse individuals making each workday distinct.

Field Agent - Queenstown / Wanaka