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Overview

Meadow is redefining how end-of-life care is managed in a large yet underserved $23 billion market, having quickly become Los Angeles' leading cremation provider with exceptional satisfaction scores. As the company expands across the U.S., it is hiring globally to build a diverse team united by empathy, high standards, and meaningful work.

Role Summary

We are looking for compassionate Family Coordinators to guide families throughout the cremation journey, from initial care intake to the return of ashes. This position involves managing an assigned caseload, acting as the primary contact and support for families, and coordinating all critical elements including transportation and documentation while ensuring clear communication and compassionate service.

Key Responsibilities

Own and oversee cases from start to completion, providing thorough support to families.
Respond to inquiries through phone, email, and text with empathy and professionalism.
Navigate families through the cremation process, fostering trust and rapport.
Coordinate logistics such as transportation, paperwork, cremation scheduling, and ashes delivery.
Work collaboratively with teammates to cover workloads and maintain seamless service during peak times.
Interact with internal teams and external partners to efficiently progress cases.
Diligently update records and systems, monitoring for any issues and ensuring smooth case transitions.
Utilize tools including HubSpot CRM, Aircall phone system, Slack, GSuite, and our proprietary case management platform.

Required Qualifications

Minimum two years’ experience in customer service, operations, or hospitality-focused roles.
Proficient in spoken and written English with excellent communication skills.
Ability to convey calm, clear communication that builds trust quickly through multiple channels.
Advanced multitasking skills with strong attention to detail while working swiftly.
Demonstrated ownership and proactive problem-solving abilities.
Genuine enthusiasm for contributing to an impactful mission in a novel sector.
Home office setup that meets the technical specifications outlined by the company.

Preferred Additional Skills

Experience balancing empathy with operational execution in sensitive situations.
Fluency in Spanish to support a wide range of families served.

Job Details

This is a full-time remote role operating Monday through Friday on the US day shift from 8:00 a.m. to 4:30 p.m. PT, including a 30-minute lunch break.
Compensation ranges from $5.50 to $9.00 per hour (USD).
Technology stack includes HubSpot CRM, Aircall phone system, Slack, and internal case management software.

Why Join Us

Established and growing company with a proven model, currently the biggest independent funeral home in California and expanding nationally.
Equal employment standards and opportunities for global team members, with structured career development and regular check-ins.
Low employee turnover supported by a culture prioritizing care and high standards.
Competitive pay with bonus opportunities for high performers.
Extensive training, career growth initiatives, and a focus on avoiding burnout.
Remote work benefits including paid time off, 10 holidays, paid training, and the chance to make a real difference in people’s lives during significant moments.

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