Executive - E Commerce

Overview

This position aims to support and improve travel operations by identifying and implementing effective technology solutions and industry best practices. The primary focus lies in automating processes, enhancing online platform adoption, integrating systems efficiently, and managing the deployment and upkeep of online booking services. The role also involves selecting appropriate technology partners and ensuring smooth daily management of both B2C and B2B booking platforms, guaranteeing service quality aligned with client needs and policy guidelines.

Key Responsibilities

• Oversee daily operations of B2C and B2B booking portals ensuring operational stability, content updates, and optimal user experience.
• Facilitate and coordinate the deployment of online booking systems that comply with client specifications and organizational policies.
• Manage and optimize product information, pricing strategies, and promotional campaigns across DW Travel’s corporate, B2C, and B2B digital channels while monitoring pricing and margin metrics to enhance profitability.
• Drive process improvements and develop solutions aimed at reducing costs for clients and boosting service efficiency.
• Provide comprehensive data analytics to assist both DW Travel and clients with identifying enhancements and reaching return on investment targets.
• Support project execution by selecting suitable technologies, configuring systems, and ensuring compatibility with client requirements.
• Conduct system demonstrations and deliver training sessions coupled with technical support to existing and prospective clients.
• Serve as a technical liaison by managing inquiries and ensuring prompt resolution to maintain high client satisfaction.
• Offer backup support for operational tasks and aid the establishment of fulfillment and related workflows.

Experience and Qualifications

• Minimum of four years experience in e-commerce, digital platform management, travel technology, or online booking systems.
• Practical experience with B2B and B2C digital commerce environments.
• Hands-on proficiency with Global Distribution Systems such as Amadeus, Sabre, or Travelport.
• Strong understanding of the UAE and GCC travel market segment.
• Bachelor’s Degree in Management, Business Administration with a focus on E-Commerce, Digital Business, Information Systems, or a related discipline.

Additional Information

Qualified candidates will be contacted by the company's talent acquisition team. The role is based in Dubai, UAE, and requires onsite presence as part of the full-time employment terms.