Executive Assistant

About the company

Fin develops AI customer agent technology aimed at helping businesses deliver excellent customer experiences. Its AI agent supports customer interactions across service, sales, and ecommerce, using Fin’s own models to resolve complex issues end to end across channels with minimal setup. The platform can also work alongside Intercom’s integrated help desk as a unified solution for modern support teams. Founded in 2011, the company has grown rapidly and is among the largest private software companies globally, serving nearly 30,000 businesses.

Role overview

This is a high-impact opportunity to support senior leadership at a fast-growing AI company. The role is centered on removing friction from leaders’ day-to-day work through exceptional administration, proactive planning, and effective use of AI-enabled tools. The ideal candidate will be highly organised, calm under pressure, and able to anticipate needs before they become issues.

Key responsibilities

• Offer direct administrative support to senior leaders so they can focus their time on the most important priorities.
• Run busy, frequently changing calendars and adjust scheduling quickly as needs evolve.
• Arrange international travel with strong attention to detail and a smooth end-to-end experience.
• Support the planning and execution of leadership and team events, including off-sites.
• Process expenses and reimbursements for supported departments promptly and accurately.
• Take care of personal tasks for the leaders you support when needed.
• Test and adopt AI tools that can improve productivity for both you and your leaders.
• Work with other executive assistants to provide backup coverage and contribute to shared projects.
• Stay closely informed about internal developments and surface useful context that may affect priorities or create blockers.
• Maintain strict professionalism and confidentiality at all times.
• Manage additional operational and administrative work as required.
• Contribute positively to a fast-moving, high-performance environment and help strengthen team culture.

Requirements

• At least 3 years of experience in an administrative position within a fast-paced setting.
• Strong command of practical administration, particularly calendar coordination, travel planning, and operational support.
• Ability to juggle multiple requests and prioritise your own workload effectively.
• A strong standard for professionalism and discretion.
• Reliable, meticulous, adaptable, and consistent in delivery.
• Comfort handling ambiguity and staying composed under pressure.
• Clear communication skills with the ability to adapt to different stakeholders.
• Interest in technology, along with hands-on exposure to or curiosity about AI tools and agents for automation and workflow improvement.
• Very strong tactical administration skills and a flexible, eager mindset.
• Working knowledge of Gmail, Google Calendar, Google Drive, Slack, and similar workplace tools.

Benefits

• Competitive compensation plus equity in a fast-growing startup.
• Lunch provided every weekday, along with snacks and a fully stocked kitchen.
• Regular pay reviews to recognise strong performance.
• Unlimited access to Claude Code and other best-in-class AI tools, with experimentation actively encouraged.
• Pension plan with employer match up to 4%.
• Life assurance, plus comprehensive health and dental cover for employees and dependents.
• Flexible paid time off.
• Paid maternity leave and 6 weeks of paternity leave.
• Cycle-to-Work Scheme and secure bike storage.
• MacBooks provided as standard, with Windows available for some roles where needed.

Work policy

This role follows a hybrid schedule. Employees are expected in the office at least three days each week, with the remaining time offering flexibility to work from home.

Culture and equal opportunity

The company describes itself as open and inclusive, with a focus on maintaining a safe, cohesive workplace and avoiding divisive topics in company communications. It is committed to equal employment opportunity and does not discriminate on the basis of race, colour, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected status.