EPM Coordinator

About the Role

SoftConstruct is seeking a motivated EPM Coordinator to join our team in Yerevan, Armenia. The successful candidate will be responsible for managing the entire lifecycle of company SIM cards, coordinating daily tasks within the Corporate IT Department, and collaborating with various internal teams to ensure smooth operations.

Key Responsibilities

• Oversee the complete management of company SIM cards including their issuance, replacement, activation, suspension, and return.
• Distribute and provide SIM cards and related telecommunications services to employees.
• Keep detailed and accurate records of SIM cards, assigned phone numbers, corresponding employees, departments, tariffs, and statuses.
• Liaise with mobile service providers to handle activations, tariff modifications, roaming services, technical problems, and billing questions.
• Assign and coordinate daily tasks within the Corporate IT Department based on departmental priorities.
• Monitor progress of assigned tasks and ensure timely completion within deadlines.
• Maintain comprehensive task lists, generate reports, document processes, and keep updated inventory records.
• Collaborate effectively with Corporate IT Support, Administration, Procurement, HR, Finance, and other internal departments.
• Escalate unresolved or urgent matters to the team leader or the Head of Corporate IT promptly.

Qualifications and Skills

• Bachelor’s degree in Information Technology, Engineering, Business Administration, or related discipline.
• Up to one year of professional experience in roles such as administration, coordination, customer support, telecommunications, IT support or inventory management.
• Excellent organizational and coordination capabilities.
• Strong communication and interpersonal abilities.
• Competent in handling multiple requests and shifting priorities effectively.
• Attentive to detail with high accuracy in record keeping.
• Proficient with ArmSoft software, Microsoft Office suite, and Jira.
• Capable of preparing straightforward reports and maintaining updated documentation.
• Reliable, proactive, and dedicated to delivering quality service.
• Eager to learn Corporate IT and Enterprise Project Management (EPM) processes.
• Fluency in both English and Russian languages.

Additional Information

If you enjoy challenging yourself through continuous learning, thrive in a hardworking environment, and are passionate about innovative technologies and future possibilities, this role could be an excellent fit for you.