Employee Relations HR Advisor - Remote Contract

About the Role

We are looking for a skilled Employee Relations HR Advisor to join our fast-paced Shared Services HR team. This role acts as the initial touchpoint for employees and managers seeking guidance on HR policies, workplace concerns, and employee relations issues. It requires handling a substantial volume of phone calls with professionalism and sound judgment while maintaining excellent customer service.

Key Responsibilities

• Act as the main contact for employees and management concerning HR policies, procedures, employment-related questions, and workplace matters.
• Manage a significant number of inbound calls and case inquiries efficiently within a shared services framework.
• Offer advice and support on employee relations topics such as performance management, disciplinary actions, workplace conduct, attendance, leave policies, and company protocols.
• Investigate and resolve employee concerns ensuring confidentiality, policy compliance, and fairness.
• Keep thorough records of interactions, investigations, and resolutions in an HR case management system.
• Collaborate with Payroll, Benefits, and other HR teams for resolving advanced employee queries.
• Educate employees and managers about HR policies, resources, and best practices.
• Simultaneously prioritize multiple cases while adhering to service level agreements and quality standards.
• Analyze trends and suggest improvements to enhance the overall employee experience.

Required Qualifications

• A minimum of 2 years of experience in Human Resources focusing on Employee Relations, preferably within a shared services environment.
• Proven background supporting employees and managers in high-volume, customer-oriented settings.
• Demonstrated ability to handle employee inquiries via telephone and case management systems effectively.
• Strong capability to interpret and communicate HR policies, procedures, and employment laws.
• Experience with HRIS and case management software such as SAP, Workday, ServiceNow, or similar platforms.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.

Preferred Qualifications

• Experience working in large corporate or enterprise HR environments.
• Bilingual skills in English and Spanish are advantageous.
• Previous involvement conducting employee relations investigations is a plus.

Ideal Candidate Attributes

• Exceptional verbal communication skills and confidence in managing consecutive phone calls.
• Strong customer service orientation with the ability to build trust and rapport.
• Professional handling of confidential and sensitive information.
• Excellent organizational, time management, and problem-solving capabilities.
• Ability to work independently and collaboratively as part of a shared services team.
• Adaptable and detail-focused, thriving in a fast-paced environment driven by metrics.