Customer Support Executive - Chat Process
Kolkata, West Bengal, India (Hybrid) · Full Time
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- Experience
- Any
- Salary
- INR 150,000 – INR 175,000 / year
- Openings
- 1
- Posted
- 3 گھنٹے قبل
- Work mode
- Hybrid
- Education
- 12th Pass / Graduate
- Eligibility
- Candidates with at least 12th Pass or graduation, possessing excellent written English communication. Freshers and experienced persons can apply.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Globiva Services Pvt. Ltd., a prominent Business Process Management firm offering innovative client solutions, is currently seeking Customer Support Executives for its chat support division. Candidates must possess strong written communication skills in English and a passion for exceptional customer service delivery via chat.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through chat.
- Provide precise information and effectively resolve customer issues.
- Ensure customer satisfaction by adhering to high-quality service standards.
Eligibility Criteria
- Minimum educational qualification: 12th Pass or Graduate.
- Exceptional written English proficiency is essential.
- Open to both freshers and experienced applicants.
- Must demonstrate good typing speed and computer proficiency.
- Availability for immediate joining is preferred.
Training and Work Setup
- Initial two months of training at the office location.
- Post-training, the role supports remote work requiring personal systems with WiFi connectivity.
Compensation and Benefits
- Competitive salary package between INR 150,000 to 175,000 annually.
- Performance-based incentives.
- Prospects for career advancement.
Work Schedule
- Six-day workweek with rotational weekly offs.
- Rotational shifts applicable.
Work Location
Training and initial work based at Globiva Services Pvt Ltd Millennium City IT Park - Tower II, 4th Floor, DN Block, Plot No. 62, Salt Lake City Sector-V, Kolkata. Subsequent work can be done remotely.
Contact Information
HR Contact: Rakesh Adhikary, Senior Executive-HR. Mobile: +91 7865097859, Email: [email protected]
Minimum education
Higher Secondary (Class 12)