Customer Service Representative - BNT Gisborne

About Bapcor New Zealand

Bapcor New Zealand is part of the broader Bapcor Group, a prominent Asia Pacific supplier of automotive aftermarket parts, equipment, and services. Operating nationally in New Zealand, we represent trusted brands such as BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, offering a broad selection of automotive parts.

We pride ourselves not only as an automotive business but as a purpose-driven organization focused on our people and the role we play in supporting customers and communities. Our customer-centric approach emphasizes anticipating customer needs and providing essential support. The New Zealand team is key to our overall success, influencing local achievements and regional strategies.

With over 1,000 locations and more than 5,000 employees across Australia, New Zealand, and Thailand, Bapcor fosters a safe, inclusive workplace that nurtures employee success and high performance.

Our core values include:

• Integrity and doing the right thing
• Collaboration and unity
• Genuine care for customers and colleagues
• Commitment to delivering results

Role Overview

We are seeking a customer service expert who can deliver excellent support and assist customers in selecting suitable vehicle parts. This full-time role is based in Gisborne, with working hours Monday to Friday from 8 am to 5 pm and alternate Saturday mornings.

Key Responsibilities

• Assist trade customers both at the counter and via phone
• Advise customers on selecting the correct vehicle parts and solutions
• Ensure accurate picking, packing, and processing of customer orders
• Identify opportunities to upsell and recommend complementary products
• Maintain and strengthen relationships with a loyal customer base

Candidate Qualifications

• Experience in customer service, preferably within automotive or trade sectors
• Proficiency with computers; basic Excel skills are beneficial
• A genuine interest in cars or automotive parts
• Strong verbal communication skills and a positive, proactive attitude
• Ability to perform accurately in a fast-moving environment
• A collaborative team mindset with willingness to contribute broadly

Additional Benefits and Workplace Culture

• Annual birthday leave
• One paid volunteer day each year
• Complimentary breakfast provided daily
• Competitive salary plus performance incentives
• Attractive discounts on company products
• A flat organizational structure offering close interaction with senior leaders
• Opportunities for career advancement within Bapcor’s extensive operations across New Zealand, Australia, and Southeast Asia

Inclusivity Commitment

We are dedicated to fostering an inclusive environment, welcoming applicants regardless of age, cultural background, gender identity, ability, or experience. We strive for a recruitment process that is fair, unbiased, and accessible. Applicants requesting reasonable accommodations during the hiring process can contact us via email.