Customer Service Executive (Allocation and Scheduling)

Role Overview

The Customer Service Executive in Allocation and Scheduling is responsible for ensuring smooth communication between customers and the operations team regarding order details and delivery. This position is based onsite in Nakuru, Kenya and requires close coordination with delivery operations to meet customer requirements accurately.

Key Responsibilities

• Relay detailed customer order information and instructions clearly to the Operations Manager to guarantee proper fulfillment.
• Manage and resolve any problems related to the timely and accurate delivery of products according to customer needs.
• Plan and coordinate delivery schedules, securing appropriate delivery time slots.
• Ensure all signed delivery dockets are collected after every delivery or that alternative delivery instructions are correctly executed.