Customer Service Executive

Job Overview

Cogent E Services Pvt Ltd is hiring a Customer Service Executive based in Bengaluru, Karnataka. The role involves managing both inbound and outbound calls, delivering detailed information about products and services, and ensuring customers' needs are met successfully. The position requires strong problem-solving skills and a focus on maintaining customer satisfaction while meeting sales objectives.

Key Responsibilities

• Professionally handling incoming and outgoing calls to communicate product and service details.
• Understanding and identifying the requirements of customers, clarifying any doubts, and ensuring sales closure.
• Maintaining excellent customer satisfaction by effectively addressing issues and solving problems.
• Meeting and striving to exceed sales targets and company goals.