Customer Service Credit Representative

Role overview

InteLogix is looking for a customer-focused credit representative who enjoys solving problems, speaking with people from different places, and helping them move toward workable solutions. The position calls for a positive, energetic professional who can stay engaged, communicate clearly, and balance empathy with results.

About InteLogix

InteLogix describes itself as a company focused on helping people and organizations reach stronger outcomes through innovative solutions and quality service. The organization emphasizes teamwork, integrity, and excellence, and aims to create positive impact through its work.

Compensation

This position pays $11 per hour.

What the job involves

In this role, you will review customer orders, verify details, present self-identifying options, and place outbound calls when needed. You will also work on payment arrangements, try to recover outstanding balances, keep accurate notes in client systems, and explain account status, identity documents, and payment choices to customers.

Responsibilities

• Check orders for mistakes, confirm information, share self-identifying options with prospects, and make outbound calls when required.
• Set up or negotiate payment arrangements on customer accounts while following the client’s rules and procedures.
• Work to collect outstanding balances by using strong negotiation skills.
• Record all account activity clearly and accurately in the client’s systems.
• Explain identity documents and the next steps customers should expect.
• Walk customers through their account status and available payment options.
• Take on other duties assigned by the client or management.

What the company is looking for

The ideal candidate is energetic, engaging, motivated to achieve results, and able to provide excellent service. Strong verbal and written communication skills are important, along with the ability to handle challenging conversations and stay focused on the phone for the full shift. Comfort with technology, multitasking across windows and tabs, and maintaining excellent attendance are also important.

Requirements

• You must be at least 18 years old.
• A high school diploma or an equivalent qualification is required.
• Previous call center or collections experience is preferred, along with basic data entry knowledge.
• You should be able to communicate effectively, both verbally and in writing.
• You need to be comfortable handling difficult customer interactions.
• You must be able to stay engaged on calls for the entire shift with very few distractions.
• You should be comfortable using computers and multiple windows or tabs while assisting customers over the phone.
• Strong attendance is expected.
• You need an internet connection with at least 10 Mbps download and 5 Mbps upload speed.
• A speed test result is required.
• You must have a dedicated workspace that is free from distractions.

Perks and benefits

• Paid training is provided.
• Medical, dental, and vision insurance are offered.
• Paid time off is included.
• Employee discounts are available.
• The position is full-time and non-seasonal.
• Career advancement opportunities are available.

Additional information

This is a full-time onsite role in Greater Dothan. The posting does not mention a specific number of openings, a start date, or an application deadline. No internship duration applies.