Customer Service Chat Representative - Fully Remote

About Home Health Focus AI and Frontdoor

Home Health Focus AI is dedicated to connecting home healthcare professionals with meaningful roles emphasizing patient care. Rather than staffing, we identify and verify opportunities directly from care providers. Frontdoor, the parent company of American Home Shield and a leader in home protection services, offers innovative solutions to help homeowners maintain and repair their properties. With over 50 years of experience, Frontdoor serves about two million members through a network of vetted contractors and a state-of-the-art app enabling real-time video consultations to address home repair needs.

Primary Duties and Role Overview

As a Customer Care Associate, you will represent Frontdoor to various stakeholders including customers, contractors, and business partners. This role requires comprehensive knowledge of product coverage and strict adherence to policies and procedures, all while maintaining professionalism. Your goal is to ensure that every customer interaction results in an exceptional service experience.

• Respond to inbound and outbound communications including phone calls, emails, and other electronic formats, following established policies and contractual terms.
• Clarify and communicate contract coverages to both customers and contractors ensuring understanding.
• Conduct follow-ups to confirm resolution of customer service concerns.
• Stay updated on policies, procedures, and complete any required training courses.
• Take on additional tasks as assigned.

Requirements and Qualifications

• Educational attainment of at least a high school diploma or GED.
• Preferred experience of one or more years in related roles.
• Proficiency with computers.
• Strong problem-solving and decision-making skills.
• Attention to detail and ability to multitask.
• Adaptability to a fast-paced environment.
• Customer service experience or training is favored.

Compensation and Benefits

The position offers hourly pay ranging from $16 to $17, influenced by qualifications, experience, and location. Certain roles may qualify for extra bonuses and incentives, details of which can be discussed with the recruiter. Frontdoor provides comprehensive benefits encompassing medical, dental, vision, life, and disability insurance, wellness programs, 401(k) matching, and access to an employee stock purchase plan.

Additional Information

Work locations include multiple states across the United States such as Alabama, Arkansas, Florida, Georgia, Mississippi, North Carolina, Texas, and Utah.