Customer Service Advisor

About the Role

We are looking to fill the position of Customer Experience Advisor for a client based in Ras al Khaimah. This is a permanent contract role requiring onsite presence.

Key Responsibilities

• Provide exceptional customer service through various channels including calls, chats, and emails.
• Address and resolve customer inquiries and complaints effectively.
• Promote and cross-sell banking products to meet set sales goals.
• Adhere to compliance and security guidelines, including fraud prevention measures.
• Maintain detailed and accurate records of customer interactions to ensure service quality standards.

Requirements

• Prior experience in contact center or customer service roles is mandatory.
• Excellent communication and customer service skills.
• Thorough knowledge of banking products, processes, and customer service principles.
• Proficient in complaint handling and customer issue resolution.

Additional Information

• Applicants must be UAE nationals.
• Submit CV along with expected salary, visa/work permit status, notice period, and current location details.