- تجربہ
- 1+ سال
- تنخواہ
- —
- کھلنا
- 1
- پوسٹ کیا گیا
- 17 گھنٹے قبل
- کام کا موڈ
- گھر سے کام کریں۔
- دوبارہ شروع کریں۔
- درخواست دینے کی ضرورت ہے۔
ملازمت کی تفصیل
About the Role
TalentPop App seeks a dedicated Customer Retention Specialist to join our remote team. We partner with fast-growing e-commerce brands to cultivate enduring customer relationships that fuel sustainable growth. Customer retention is a cornerstone of long-term success, and we need motivated professionals who share this vision.
Key Responsibilities
- Create and implement multi-channel retention campaigns across email, SMS, and loyalty programs to boost repeat purchasing and customer interaction.
- Conduct churn analysis by examining customer behaviors to identify at-risk segments, then design targeted retention campaigns.
- Develop and enhance personalized win-back campaigns aimed at re-engaging previous customers.
- Oversee and optimize loyalty and rewards programs, enhancing enrollment, engagement, and redemption.
- Support subscription-based clients by refining onboarding, renewal, and cancellation processes to increase retention.
- Monitor essential retention metrics such as Customer Lifetime Value (CLV), Repeat Purchase Rate, and Churn Rate, leveraging CRM tools for detailed audience segmentation.
Qualifications
- Minimum of one year experience in customer retention, CRM marketing, lifecycle marketing, or managing loyalty programs.
- Proven background in e-commerce customer retention strategies; familiarity with platforms like Klaviyo, ReCharge, or equivalent tools highly valued.
- Strong analytical capabilities to interpret data, segment customers, evaluate campaign outcomes, and refine retention strategies.
- Proficiency in CRM systems such as HubSpot, Salesforce Marketing Cloud, Klaviyo, or similar email/SMS marketing platforms is beneficial.
- Excellent communication skills, both written and verbal, with the ability to collaborate effectively in a remote, cross-functional setting.
- Highly organized and proactive with a detail-focused approach to managing multiple tasks in a fast-paced environment.
Technical Requirements
- Possession of a desktop or laptop with at least an Intel Core i5 processor or AMD equivalent.
- Reliable internet connection with minimum speeds of 25 Mbps for both download and upload.
- A quiet, professional workspace conducive to video conferencing and uninterrupted communication.
Why Work with TalentPop?
- Competitive base salary complemented by commissions, performance bonuses, and annual merit-based raises.
- Fully remote work setup allowing flexibility without commuting.
- Health benefits including HMO coverage or a monthly stipend, plus paid leave.
- Opportunities for continuous learning, mentorship, and clear advancement paths within a growing international team.
- A supportive and innovative culture emphasizing accountability and professional growth.
Application Process
Applicants must select "Brand Concierge" as their desired role and enter the application code CRSR during submission to ensure consideration. Applications missing these details may be disregarded.
If you are passionate about driving customer loyalty for top e-commerce brands, we invite you to join TalentPop as our Customer Retention Specialist.