Customer Relations Officer

Overview

Join Shakthi Robotic Orthoheal as a Customer Relations Officer, where your primary role will be to engage with patients, provide empathetic counseling, and facilitate registration for our innovative robotic therapy treatments. This position is based in Bengaluru, Karnataka, and involves a blend of patient interaction, administrative duties, and operational support to create a welcoming environment and ensure smooth daily clinic workflows.

Key Responsibilities

• Empathize with patients by understanding their pain concerns and establish immediate trust.
• Communicate the advantages of our non-invasive, drug-free robotic treatments in an accessible, jargon-free manner.
• Confidently address and resolve patient concerns regarding cost, time, and hesitations, converting inquiries into confirmed paid registrations.
• Follow up on walk-ins, WhatsApp leads, and phone calls to secure patient registrations.
• Welcome and register incoming patients, maintaining precise records.
• Manage appointment scheduling for physiotherapy and robotic treatment sessions.
• Handle payment collection, issuing receipts, and maintain the Daily Collection Report (DCR).
• Oversee petty cash management and provide daily reports to management.
• Coordinate with physiotherapists to track patient flow and session progress.
• Engage with existing patients to encourage completion of pending sessions and renewals.
• Gather Google reviews and patient testimonials following successful treatment completion.
• Maintain cleanliness and a pleasant atmosphere in the clinic and waiting areas at all times.

Qualifications and Skills

• Educational background: Any graduate degree (healthcare-related qualifications are preferred but not required).
• Experience: Between 1 to 3 years in front desk duties, sales, patient care, or customer service roles.
• Language proficiency: Fluency in Kannada and English is mandatory; knowledge of Hindi or Tamil is advantageous.
• Communication skills: Strong and persuasive communicator with a passion for interacting with people.
• Computer literacy: Proficient with MS Excel, MS Word, WhatsApp Business, and basic internet use.
• Personal attributes: Warm, empathetic, well-presented, confident, and goal-oriented.

What We Provide

• A competitive monthly salary ranging from INR 20,000 to 30,000, complemented by performance-based incentives for patient conversions.
• An opportunity to work within a state-of-the-art, premium robotic healthcare facility.
• Comprehensive training in the latest robotic technologies and patient counseling methodologies.
• A supportive team environment with prospects for professional development and career growth.