Customer Experience Intern

Overview

Perlego is running its 2026 internship programme to open up opportunities for people who want to make a meaningful impact. The company’s goal is to make learning more accessible, engaging, and effective for learners and educators around the world.

This six-month placement is suited to people who are not necessarily coming with years of experience. It may appeal to recent graduates, career changers, or anyone eager to step into something new and contribute from day one.

The role is for a thoughtful Customer Experience Intern who will help shape how users experience the platform. You will support learners, educators, and institutional customers, making sure they receive prompt, clear, and empathetic help. This position is a strong fit for someone who enjoys solving problems, communicating well, and helping people feel supported.

About Perlego

Perlego is an edtech business focused on improving access to learning. Its digital product is used by thousands of learners and educators across different markets. The team is collaborative, curious, and strongly motivated by education, and the internship programme is designed for people who share that mindset.

What you will do

• Handle incoming questions from users through email, live chat, and support ticket systems with speed and empathy.
• Pass complicated cases to the right internal teams and keep track of them until they are resolved.
• Contribute to a growing set of saved replies, FAQs, support guides, and onboarding materials.
• Collect user feedback, document recurring issues, and share patterns with the product team.
• Support the onboarding process for new institutional clients and users so they can get started confidently on the platform.
• Track support performance indicators such as response speed, satisfaction, and resolution rates, and highlight any emerging trends.
• Assist with user surveys and interviews that help improve the customer experience.
• Work closely with product, marketing, and commercial colleagues to deliver a consistent user journey.

Requirements

Perlego is looking for someone who is genuinely interested in education, edtech, or relationship-building. The ideal candidate communicates clearly in both writing and speech, can adapt tone to different audiences, and brings a warm, professional approach to outreach.

You should be personable, dependable, well organised, and comfortable handling several conversations and stakeholders at once. A proactive attitude is important, along with the ability to notice opportunities and take initiative.

The team values curiosity around using AI to work more efficiently and improve outcomes. Experience with HubSpot, Slack, Claude, or Google Workspace would be helpful, but it is not essential.

Additional information

This internship starts in August 2026.

Benefits

• Pay at £14.80 per hour, aligned with the London Living Wage.
• Mentoring and structured learning throughout the placement.
• The chance to contribute to a company with social impact at its core.
• A strong reference and support with next career steps.