Customer Enablement Specialist

About the Company

ApartmentIQ is a profitable, expanding company in the PropTech market, focused on leading martech and data solutions. The business is built around AI-driven and data SaaS products that have been growing at a triple-digit pace. The team is fully remote, with 100+ employees distributed across the United States. The company emphasizes a high-performance culture, a strong no-tolerance stance on disrespectful behavior, and a serious approach to work without taking itself too seriously. It has raised more than $30MM from top-tier investors and remains profitable with a strong balance sheet and no immediate need for outside capital.

Its product suite includes ApartmentIQ, a data platform for multifamily operators that supports smarter decisions with daily property and market intelligence, survey and research support, and revenue management across 40M units. The platform is used by 65% of the NMHC Top 50. The sister brand, MavenAI, offers AI-powered marketing automation integrated with property management systems and serves more than 2M units.

Role Overview

The Customer Enablement Specialist will help shape customer training by delivering engaging learning experiences to both new and existing users. The role requires becoming a subject matter expert across five product lines and adapting training to different client needs. Training may be delivered virtually, through webinars, or in person when required. The role also includes using AI tools to improve workflows, create self-service resources, and expand the educational library for customers.

Key Responsibilities

• Lead live training sessions across five product lines for new and returning customers, helping them build confidence and competence with the platform.
• Coordinate training schedules with clients and serve as the main contact from planning through completion.
• Maintain long-term relationships with customer stakeholders by checking in after training and identifying new enablement needs as adoption grows.
• Resolve issues proactively and work across teams to remove obstacles that affect the customer experience.
• Develop and refine short-form learning materials such as e-learning modules, recorded walkthroughs, and practical job aids for different learning preferences.
• Keep documentation current and revise it whenever new product features are introduced.
• Use AI and automation to speed up content production, simplify updates, and increase output of video and multimedia assets.
• Continuously improve the customer training approach through new content formats, deliverables, and webinar ideas.
• Coordinate smooth handoffs between Sales, Support, Customer Success, internal experts, and other stakeholders so customers can be trained at scale.
• Collect customer feedback during sessions and share insights with Product and Engineering to help shape the roadmap.
• Ensure new internal and external materials are reviewed, approved, and aligned with brand expectations.
• Track training metrics, connect completion data to adoption and activation outcomes, and report on initiative performance.
• Manage daily projects and deliver work on time.
• Work CST or MST hours as required.

Requirements

• At least 2 years of experience in training, education, onboarding, or a similar function.
• Minimum 1 year of B2B SaaS experience.
• Bachelor’s degree or higher.
• Working knowledge of common business tools such as Salesforce, Gong, Zoom, Google Workspace, and Slack.
• Hands-on experience using generative AI tools such as ChatGPT, Claude, AI video tools, or automated documentation assistants in professional work.
• Experience producing multimedia content for software products using tools such as Loom, Articulate, Rise, Camtasia, Wistia, or LMS platforms.
• Solid understanding of adult learning principles and instructional design practices.
• Comfort working in a fast-moving, collaborative environment.
• Strong verbal, written, and interpersonal communication skills, including storytelling and active listening.
• Effective problem-solving and consultative skills, with the ability to handle unclear product changes.
• Strong project management habits and the ability to stay organized across multiple accounts.
• Ability to juggle priorities and collaborate across functions.
• High adaptability and accountability.
• Multifamily industry experience is preferred.
• Applicants must be authorized to work for any employer in the United States, as the company cannot sponsor or transfer work visa sponsorship at this time.

Preferred Experience

Experience in PropTech is a plus.

Benefits

• Remote-first setup with flexibility to work from home across most of the U.S., along with occasional in-person offsites.
• Competitive pay aligned to experience and impact.
• Flexible vacation policy and paid parental leave.
• Medical, dental, and vision coverage for employees and their families.
• 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Access to supplemental insurance options, including pet coverage.
• 401(k) program to support long-term financial planning.

Additional Information

Support is available for candidates who need assistance or a reasonable accommodation during the application or recruiting process. The company also warns applicants to be cautious of recruiting scams and notes that it will never ask for payment, personal information, or confidential details during interviews.