Coordinator Operations & User Experience - UAE National

About the Company

Talabat operates as part of the Delivery Hero Group, a leading local delivery platform with a mission to provide an outstanding experience—delivering fast, simple service directly to customers' doors. Delivery Hero serves approximately 65 countries globally and is headquartered in Berlin, Germany. It has been publicly traded on the Frankfurt Stock Exchange since 2017 and is included in the MDAX index.

Role Overview

The Coordinator in Operations and Customer Experience (CX) is expected to build a thorough understanding of operational and customer experience performance. This includes establishing and automating a standardized system for monitoring and reporting key performance indicators consistently.

Key Responsibilities

• Support tracking and enhancing performance metrics across UAE Operations and CX departments.
• Deliver initial insights and data analyses to support decision-making efforts.
• Manage organizational tasks such as scheduling meetings, preparing agendas, and recording minutes efficiently.
• Facilitate coordination of projects and initiatives across local and regional teams.
• Work closely with teams to track performance, spot gaps, and escalate issues appropriately.
• Contribute to executing improvement plans aimed at boosting overall operational effectiveness.

Required Qualifications

• Possession of a Bachelor's degree in a relevant field.
• Preferably having one to two years of industry experience, particularly within food or grocery technology sectors.
• Skilled in using Google's productivity suite (Docs, Sheets, Slides, Forms, etc.).
• Excellent English communication skills with the capability to clearly present and articulate ideas.
• Experience handling stakeholder relationships and navigating various stakeholder needs successfully.