Coordinator, Community Management

About e.l.f. Beauty

Since 2004, e.l.f. Beauty, Inc. has been committed to providing clean, cruelty-free beauty products that offer exceptional value. Our flagship brand, e.l.f. Cosmetics, has led the way as one of the fastest growing and second largest mass cosmetics brands in the US. Our portfolio now also includes e.l.f. SKIN, Well People, Naturium, and rhode skin, which features skincare essentials created by Hailey Rhode Bieber. In fiscal year 26, we achieved net sales of $1.6 billion with 29 consecutive quarters of growth. Our workplace culture blends competitive compensation, attractive benefits, including bonuses up to 200% of target, equity, flexible time off, year-round half-day Fridays, and a hybrid work model with three days in-office and two days remote.

Position Overview

The Community Management Coordinator for e.l.f. SKIN is responsible for fostering engagement within our expanding community by managing social media interactions, responding to customer inquiries, supporting education about our skincare line, and celebrating our customers' skin journeys. This position involves managing inbound messages on social platforms, conducting proactive outreach, tracking feedback, and enhancing overall community engagement to support the broader community strategy. The role also includes collaborating across brand-owned social channels, earned media, and skin-related conversations to elevate e.l.f.’s social presence and brand visibility among beauty enthusiasts. Candidates should be based in New York City or Los Angeles.

Key Responsibilities

• Oversee and respond to community inbound messages across all social media platforms, addressing fan questions and content, and monitoring industry trends.
• Initiate positive outreach efforts to enhance brand recognition and deepen customer loyalty.
• Escalate specific consumer inquiries to appropriate channel leads as needed.
• Create and update message templates (macros) based on volume and common trends.
• Actively engage with social media audiences through likes, comments, and direct responses.
• Maintain agility and responsiveness to online customer interactions in real time.
• Coordinate with customer service teams regarding product orders and promotional activities.
• Identify emerging content trends and opportunities for social media channels.
• Generate weekly and monthly reports detailing community insights and key metrics for cross-team review.
• Provide updates on trending community conversations, including competitor activity, to inform strategy.
• Adapt to routine and evolving tasks with flexibility and initiative.

Required Qualifications

• Proven experience managing consumer communications on social media platforms such as Instagram, TikTok, YouTube, Pinterest, and Twitch.
• Strong passion for social media marketing with excellent written communication, copywriting, editing, and proofreading abilities.
• Deep familiarity with major social platforms including TikTok, Facebook, Twitter, LinkedIn, Pinterest, and Instagram, as well as emerging networks.
• Experience in growing and managing digital communities is highly advantageous.
• Exceptional multitasking and time management skills.
• Culturally aware and curious about competitive brand strategies, always seeking improvement.
• Ability to respond quickly and effectively in dynamic online environments.
• Genuine enthusiasm for the beauty industry and its trends.
• Familiarity with social media management tools and analytics platforms such as Hootsuite, Sprout Social, Dash Hudson, and CreatorIQ.

Compensation and Benefits

The base salary for this role varies according to geography, experience, skills, and qualifications. Total compensation includes base pay, annual performance bonuses (up to 200% of target bonus based on company performance), and equity awards. Additional benefits encompass medical, dental, vision coverage, retirement plans, gender-neutral parental leave, and unlimited paid time off. Compensation details are subject to change at company discretion.

Additional Information

This job summary outlines the general nature and scope of the position. It is not exhaustive and may be updated by supervisors as required. The company respects applicant privacy and outlines personal data handling in its Job Applicant Privacy Notice. AI tools may participate in parts of the hiring process such as application and resume reviews, but all final hiring decisions are made by human personnel.