Concierge - Only Saudis

About the Position

This role is part of the Food & Beverage department at a hotel in Al Khobar, Saudi Arabia. The Concierge is responsible for promptly and courteously managing guest inquiries and requests, including handling messages, mail, and parcels for guests and staff in accordance with hotel policies and service standards, aiming to ensure complete guest satisfaction.

Key Responsibilities

• Respond promptly and politely to guest inquiries and requests such as providing information, booking tours, restaurants, or transportation, giving directions, and confirming flight details. Refer requests to the appropriate staff when necessary.
• Maintain current knowledge of hotel services, local attractions, dining options, transportation, sports facilities, religious sites, and shopping centers to effectively assist guests.
• Manage records, delivery, and distribution of all incoming and outgoing mails, faxes, messages, and parcels for guests and staff, following hotel procedures.
• Store guest luggage safely upon request and carefully handle all luggage.
• Sell postage stamps for postcards and letters.
• Ensure the Concierge desk is clean, organized, and well-stocked with brochures, magazines, and city maps for guest use.
• Operate fax services for guests during Business Center’s closing hours.
• Perform any other duties assigned by supervisors or managers as business needs evolve.
• Additional tasks may be assigned based on hotel and business requirements.