Colleague Services Agent

About the Role and Company

Join Fairmont Chateau Lake Louise situated in Banff National Park, where your enthusiasm for outdoor activities like hiking, skiing, and snowboarding meets a rewarding career. Working in this national park offers a unique, once-in-a-lifetime experience along with a dynamic team environment composed of passionate hospitality professionals. Expect a vibrant workplace culture emphasizing hard work, enjoyment, and exceptional benefits such as subsidized onsite accommodations that promote easy savings.

Primary Responsibilities

• Welcome internal guests with professionalism and a friendly approach upon their arrival.
• Perform janitorial tasks including garbage disposal, recycling, vacuuming, and cleaning floors, stairwells, walls, and doors in staff accommodations and colleague service areas.
• Relocate bulky furniture and appliances like dressers, refrigerators, stoves, washers, and dryers between buildings safely and efficiently.
• Oversee rental equipment procedures by managing issuance and returns while ensuring proper completion of waiver forms.
• Maintain vacant staff housing units to meet cleanliness and readiness standards.
• Sort, organize, and distribute clean uniforms and dry cleaning items daily.
• Handle the daily collection and delivery of mail for staff and hotel departments.

Candidate Requirements

• Possession of a valid Alberta Class 5 driver’s license or its equivalent, with a clean driving record free from demerits.
• Capable of regularly lifting and moving heavy objects as part of daily duties.
• Availability to work flexible shifts including holidays, weekends, overnight hours, and other non-standard schedules as necessary.

Employee Benefits and Additional Information

• Onsite subsidized housing available for full-time employees.
• One complimentary meal per shift in the staff cafeteria, with additional meals purchasable at a reasonable rate.
• Comprehensive benefits package encompassing medical, vision, and dental coverage, plus extended benefits like mental health support (up to $5,000 yearly), orthodontics (up to $2,500 yearly), fertility drugs, and gender affirmation services (lifetime limit of $10,000) for permanent full-time staff.
• Defined Contribution Pension Plan with employer matching contributions up to 5% of annual salary for full-time permanent employees.
• Employee travel discounts across Fairmont and Accor properties worldwide, including exclusive offers within the Mountain Explorer Travel Program in Banff, Jasper, Lake Louise, and Whistler locations.
• Substantial opportunities for talent development and career advancement within the Fairmont Chateau Lake Louise and the wider Accor network of over 5,000 properties.

Work Authorization and Equal Opportunity

Candidates must have legal authorization to work in Canada; the employer does not provide support for obtaining work permits. The company embraces diversity and inclusion and strongly encourages applications from all qualified candidates. Accommodations in the hiring and interview process are available upon request to ensure an inclusive recruitment experience.