Client Success Manager - Bespoke Events

About Forefront Events

Forefront is a specialist in creating impactful B2B events tailored to connect technology partners with senior business leaders throughout APAC. For almost ten years, the company has facilitated meaningful, content-led engagements across sectors such as technology, HR, finance, cybersecurity, and supply chain. The organisation thrives on fostering the right conversations, moving fast, empowering their teams, and consistently delivering outstanding experiences to both clients and delegates.

Role Overview

We are looking for a Client Success Manager to take full ownership of the delivery and management of our Account-Based Marketing Lunch Program. This role goes beyond traditional content management and involves strategic relationship building, project leadership, and close collaboration with clients, sales teams, and production departments to craft exceptional, business-focused experiences.

Key Responsibilities

• Establish and nurture trusting relationships with event sponsors, acting as their strategic consultant.
• Convert client goals into compelling roundtable discussion topics and guides for executive participants.
• Guide and assist the Delegate Sales team throughout campaign cycles to maximise success.
• Coordinate and align several stakeholders across Sales, Production, and Client Success teams.
• Provide coaching for sponsors to effectively lead high-impact executive discussions.
• Proactively identify challenges and address them to prevent issues.
• Manage numerous client projects simultaneously while ensuring a superior client experience.

Candidate Profile

The ideal candidate will demonstrate:

• Proven experience handling multiple client relationships simultaneously.
• Strong skills in managing diverse stakeholders effectively.
• Exceptional communication abilities, both written and verbal.
• The capability to transform client briefs into detailed and actionable execution plans.
• Impeccable organisational aptitude and a keen eye for detail.
• Confidence in rapidly understanding and engaging with different industries.
• Background in B2B events, marketing, media, professional services, or other demanding client-centered environments is highly advantageous.

Familiarity with Salesforce, Monday.com, or other CRM and project management software is beneficial but not mandatory.

Work Style and Fit

• Comfortable maintaining calm and control in a dynamic, fast-paced workplace.
• Proactive problem-solver who addresses issues early.
• Enjoys cultivating strong client relationships.
• Quick learner who adapts easily to new industry verticals.
• Self-directed and takes initiative without waiting for instructions.
• Thrives in varied work environments over repetitive settings.

Why Join Forefront?

This position offers the chance to influence the growth of a thriving organisation and your work will have visible impact. Benefits include:

• Exposure to diverse industries and partnerships with some of Australia's leading technology companies.
• True ownership and autonomy in your role.
• Direct mentoring during your onboarding period.
• A supportive, knowledgeable, and collaborative team environment that values both professionalism and fun.

Application

If you seek a role merging client relationship management, content strategy, commercial insight, and project leadership, we encourage you to apply with your CV and a brief cover letter explaining why you are drawn to this position.