Auto Claims Adjuster Trainee

About the Role

Safety Insurance offers more than just employment — it provides a career path that is both stimulating and rewarding, designed to grow alongside you. Our workforce values diversity and inclusivity, cultivating an environment where employees can excel professionally while maintaining a healthy work-life balance. With hybrid options and flexible work schedules available, we operate a standard 37.5-hour workweek from our downtown Boston office that fosters connection and collaboration.

The business provides a robust benefits package that supports health, education, and wellbeing, including 3 weeks of accrued paid time off plus paid holidays, health insurance covering medical, dental, and vision, an annual 401(k) employer contribution up to 8% of your base salary, full tuition reimbursement, an onsite fitness center, complimentary coffee and breakfast, access to the Working Advantage Discount Program, and an Employee Assistance Program among additional perks.

Job Summary

This entry-level position requires no prior professional experience. Selected candidates enter Safety’s structured training program where they acquire fundamental claims adjusting skills and investigative methods tailored to automobile physical damage claims. As a representative of Safety Insurance, the trainee will deliver high-quality customer service, demonstrating empathy and supportive interaction with policyholders.

Key Responsibilities

• Initiate first notice of loss (FNOL) entries using proprietary software platforms.
• Interpret insurance coverage terms and recognize potential defenses related to coverage.
• Collect and evaluate information from insured parties, claimants, witnesses, and law enforcement to assess liability and damage extent.
• Gain proficiency in multiple software and database tools essential for claim management.
• Apply Massachusetts' Standards of Fault criteria to establish responsibility for claims.
• Identify subrogation possibilities to recover claim costs.
• Maintain effective collaborative relationships with agency partners.
• Provide outstanding claim handling services to customers.

Qualifications and Skills

• Bachelor's degree is required.
• Exceptional organizational abilities and keen attention to detail.
• Experience in customer service is advantageous.
• Strong communication capabilities.
• Proven ability to collaborate and function effectively within a team environment.