Associate Project Manager, Customer Success

About the Role

Ciena is a global leader in high-speed connectivity with a people-first culture that values flexibility, personal growth, well-being, and inclusion. The company combines technology leadership with a strong sense of social and community responsibility. This early-career opportunity is designed for someone with some background in project coordination, service delivery, or customer-facing work in a technology setting. The role is focused on helping customers achieve measurable outcomes, strengthening loyalty and retention, and supporting a high-quality experience across the full customer lifecycle.

Project Management Support

• Develop working relationships with customers and internal teams to encourage coordination and trust.
• Take part in team discussions, brainstorming, and planning sessions.
• Keep current on the company’s offerings, services, and broader industry developments.
• Support efforts to improve processes so work becomes more efficient and effective.
• Help plan, monitor, and manage project schedules, milestones, and deliverables.
• Work with internal functions to keep project objectives and timelines aligned.
• Create and update project records such as status updates, meeting notes, and risk reviews.
• Assist in spotting risks early and suggest actions to reduce their impact.
• Support scheduling and resource coordination to meet project needs.

Customer Success Support

• Serve as a point of contact between customers and internal teams to help maintain satisfaction.
• Support onboarding by sharing training, materials, and guidance on Ciena products and services.
• Track customer feedback and respond proactively to concerns to improve the overall experience.
• Partner with the Customer Success team on approaches that improve retention and engagement.
• Help prepare customer-facing assets such as presentations, guides, and reports.

Requirements

• A bachelor’s degree in Business, Engineering, Marketing, or Communications is preferred; relevant professional experience may also be considered.
• At least 3 years of experience in the technology sector in a project management, customer engagement, or customer success role, ideally within services.
• Strong planning and time management skills with the ability to juggle several priorities and meet deadlines.
• Clear verbal and written communication skills.
• Comfort using Microsoft Office tools such as Word, Excel, and PowerPoint, along with project management platforms like MS Project and JIRA.
• Strong analytical ability, attention to detail, and problem-solving approach.
• A customer-first mindset and commitment to delivering excellent service.
• Ability to collaborate well in a team and adapt to a fast-moving environment.

Nice-to-Have Experience

• Exposure to both pre-sales and post-sales customer engagement work.
• Experience shaping customer decisions through persuasion, negotiation, and building agreement.
• Involvement in identifying upsell and cross-sell opportunities tied to customer objectives.
• Experience working across multiple countries or regions in a technology services environment.
• Use of data analysis practices to support product and service adoption.
• Contribution to customer advocacy and reference-building initiatives.

Additional Information

Ciena promotes a workplace where employees feel respected, included, and heard. The company values workforce diversity and does not tolerate discrimination of any kind. It is an equal opportunity employer, including for disability and protected veteran status. If you need accommodations during the hiring process, you may inform Ciena of the support required.