Assistant Housekeeper

Company Overview

Mondrian Singapore is located in the vibrant Duxton Hill neighborhood, a lively area known for its cafes, eateries, art galleries, and boutiques, blending the charm of Chinatown with Singapore's Central Business District.

Role Summary

Reporting directly to the Assistant Executive Housekeeper or other authorized personnel, this role oversees the assignment and supervision of room attendants and linen porters. The goal is to maintain spotless, organized, and inviting guest rooms, corridors, emergency exits, stairways, service sections on designated floors, along with managing the uniform conveyor system effectively.

Key Responsibilities

• Manage and distribute work assignments among Room Attendants to ensure optimal floor coverage.
• Delegate special tasks to Room Attendants and House Porters within assigned areas.
• Continuously monitor the room status via computer systems during shifts.
• Inspect and verify that guest rooms meet the hotel's cleanliness and maintenance standards.
• Identify and report rooms that do not require service, are marked “Do Not Disturb”, or are double locked, logging this information during shift handovers.
• Report and record maintenance issues in rooms and assigned areas; coordinate with Maintenance and Reception about out-of-order rooms.
• Ensure soft furnishings and room decor are upheld to the hotel's standards.
• Oversee deep cleaning initiatives and replacement procedures.
• Daily review of arrivals, departures, and VIP guest lists.
• Ensure VIP rooms are impeccably cleaned and stocked with replenished VIP gifts.
• Supervise the issuance and tracking of keys and communication devices for departmental staff daily.
• Monitor inventory levels of linens, cleaning supplies, and guest amenities in floor linen cupboards; liaise with linen room and valet teams as needed.
• Maintain cleanliness in public and back-of-house areas.
• Assist in inventory checks of housekeeping materials when required.
• Support housekeeping operational procedures, including lost property handling, key control, security measures, emergency protocols, and health and safety compliance to maximize guest satisfaction and profitability.
• Conduct weekly inspections to ensure facilities are well-maintained and preventative maintenance is executed effectively.
• Implement environmentally friendly policies to minimize waste and energy use.
• Immediately report valuable lost property to security and log all lost items accordingly.
• Address guest requests, inquiries, and complaints promptly with follow-up actions or referrals.
• Provide support to colleagues in related tasks as necessary.
• Complete any projects assigned by the Director of Housekeeping.
• Prepare timesheets, staff rosters, and holiday schedules aligned with business needs when required.
• Process purchase orders as necessary.
• Undertake any special projects or other reasonable tasks as directed by department heads or hotel management.

Additional Information

The company culture promotes vibrancy, diversity, and inclusion.

Benefits

• Five-day work week
• Provision of staff meals and laundry services
• Comprehensive insurance coverage
• Flexible benefits including dental and optical care
• Employee discounts on rooms and food and beverage