Assistant Customer Support Manager

Role overview

Race Communications is hiring an Assistant Customer Support Manager to help run day-to-day support operations and improve the quality, speed, and consistency of customer service. This position partners closely with the Customer Support Manager to guide the support team, handle complex escalations, strengthen customer retention, and support process improvements that enhance the overall experience.

Work arrangement

This is a remote role performed primarily from a home office, five days a week. The position may require use of a personal phone and internet connection for telecommuting, with reimbursement provided under the company's telecommuting policy. Occasional travel to other Race offices or off-site locations may also be needed.

Remote eligibility

Only candidates who live in California, Colorado, Florida, Missouri, Nevada, Oregon, Indiana, or Illinois are eligible for remote employment. Applicants outside these states are not considered for this remote role.

Compensation and benefits

The pay range is $26 to $30 per hour. The company offers 100% employer-paid medical and dental coverage, free fiber internet service, PTO for vacation and sick time, 11 paid holidays, paid birthdays, and 401(k) matching at 4%. Medical and dental benefits begin on the first day of the month after the start date.

Additional advantages include a collaborative, close-knit work culture, room for growth, and a team environment centered on integrity and mutual respect.

About the company

Race Communications is a fiber internet provider serving California communities since 1994. The organization emphasizes strong relationships, a customer-first mindset, and a family-like workplace culture where teamwork and meaningful service are valued.

What you'll do

This role supports the customer support function by coaching team members, helping with escalations, tracking performance, improving workflows, and working across departments to resolve issues. The Assistant Customer Support Manager also helps protect customer relationships by identifying at-risk accounts, reinforcing service value, and contributing to retention efforts.

Additional notes

The company may ask for additional duties as needed. The role may involve working nights, weekends, holidays, and overtime to maintain service continuity and address urgent business needs. Employees must be eligible to work in the United States without sponsorship.