Administrative Entry-Level Professional - Operations & Office Support (Remote)

About PULSE (MENA)

PULSE (MENA) is a dynamic and innovative organization dedicated to operational excellence and bolstering business growth across the Middle East and North Africa. We nurture a collaborative, inclusive, and technology-focused work culture where professionals can thrive and participate in meaningful projects. As a remote-first employer, we emphasize accountability, creativity, teamwork, and ongoing learning.

Position Overview

We are looking for an enthusiastic and meticulous Administrative Entry-Level Professional to join our Operations & Office Support team. This opportunity is suitable for recent graduates or those at an early stage of their career seeking hands-on experience in business operations, administrative coordination, and managing remote office functions.

The selected candidate will play a critical role in supporting daily internal operations. Tasks include collaborating across departments, handling documentation, scheduling coordination, maintaining digital records, and aiding process improvements in a fully remote setup.

Key Duties

• Provide regular administrative assistance to operations and management staff.
• Prepare, revise, format, and organize various business documents such as reports, presentations, and correspondence.
• Keep digital filing systems well-organized and ensure all documents are accurate and updated.
• Assist with data entry, verification, and ensuring proper record maintenance.
• Handle sensitive information with utmost confidentiality.
• Support operational functions by monitoring workflows and assisting in task tracking.
• Arrange internal meetings, draft agendas, take notes, and follow up on actions.
• Manage operational calendars and coordinate virtual events like meetings and workshops.
• Act as a liaison for administrative requests and communicate between departments to facilitate timely information flow.
• Assist with onboarding processes for new hires and support procurement and administrative workflows as needed.
• Maintain internal databases and support document control and versioning procedures.
• Generate basic reports and summaries using spreadsheets and relevant reporting tools.
• Propose ways to enhance administrative workflows and support the development of standard operating procedures.
• Identify opportunities to improve efficiency using automation and digital tools and assist with special projects as assigned.

Eligibility and Qualifications

• Possess a Bachelor's degree or diploma in Business Administration, Management, Office Administration, Operations Management, or a related discipline.
• Recent graduates or individuals with up to two years of relevant administrative or office support experience.
• Demonstrate excellent English communication skills, both written and verbal.
• Exhibit strong organizational skills and the ability to manage time effectively.
• Maintain high attention to detail and accuracy in work.
• Ability to work independently within a remote work environment.
• Exhibit professionalism and a customer-service oriented mindset.
• Possess robust problem-solving and critical thinking capabilities.
• Effectively prioritize multiple tasks to meet deadlines.

Technical Competencies

• Proficient with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Familiar with Google Workspace tools such as Docs, Sheets, Drive, and Meet.
• Comfortable with virtual collaboration platforms like Microsoft Teams, Zoom, Slack, or similar tools.
• Basic understanding of spreadsheets and data management concepts.
• Aptitude for quickly acquiring new software and business system skills.

Preferred Skills

• Internship or volunteer experience in administration, operations, customer service, or office support contexts.
• Experience with project management platforms like Trello, Asana, ClickUp, or Monday.com.
• Familiarity with document management and cloud-based collaboration systems.
• Knowledge of best practices for administrative tasks in remote work settings.
• Proficiency in Arabic is considered an advantage.

Core Competencies

• Strong organizational and planning capabilities.
• Effective communication skills.
• Efficient time management.
• Adaptability to evolving situations.
• Team collaboration and cooperative spirit.
• Professional integrity and ethical conduct.
• Initiative and accountability in responsibilities.
• Analytical thinking with attention to detail.
• Maintaining confidentiality.

Benefits and Working Conditions

• Structured onboarding and comprehensive training program.
• Guidance and mentorship from seasoned operations professionals.
• Opportunity to engage in cross-functional business operations.
• Participation in initiatives aimed at process improvement.
• Opportunities for professional development and career advancement.
• Flexible fully remote working arrangement.
• Supportive and collaborative team environment.
• Access to modern, digital collaboration tools.
• Position requires reliable internet and a dedicated workspace.
• Work hours follow standard business times with occasional flexibility as per operational demands.

Performance Expectations

• Deliver accurate and quality-oriented administrative work.
• Complete tasks within agreed timelines.
• Communicate effectively and collaborate well within teams.
• Maintain organized and accessible documentation.
• Exhibit reliability and responsibility in a remote working environment.
• Contribute actively to enhancing operational effectiveness and ongoing improvements.

Equal Opportunity Statement

PULSE (MENA) is devoted to fostering a diverse and inclusive workplace where all individuals are valued and respected. Employment decisions are based on qualifications, merit, business requirements, and alignment with organizational values. We provide equal employment opportunities throughout the recruitment and employment process.