Academic Counselor

Job Summary

The Academic Counselor is tasked with engaging prospective students through outbound calls to provide detailed information regarding various courses offered by partner universities. This role involves managing communications, maintaining records using CRM software, and addressing queries related to admissions and courses.

Key Responsibilities

• Convert and generate leads, following up consistently to boost sales.
• Promote and sell online courses, aiming to meet daily sales objectives.
• Update and manage customer databases using CRM platforms.
• Handle inquiries and facilitate enrollment completion while striving to meet monthly sales targets.
• Deliver comprehensive counseling via phone, email, chat, and social channels to prospective students.
• Leverage existing customer references to expand the admission pipeline.
• Ensure accurate data management throughout the process.
• Achieve and surpass weekly, monthly, and quarterly targets in both revenue and enrollment numbers.
• Maintain clear and continuous communication with learners until their onboarding is complete.

Required Skills and Qualifications

• Effective outbound calling and client engagement capabilities.
• Proficiency with customer relationship management (CRM) software.
• Strong counseling and communication skills to relay course information clearly.
• Ability to handle multiple inquiries and resolve admission-related doubts efficiently.
• Sales-driven mindset with the ability to meet and exceed targets.
• Good data management and organizational skills.

Compensation

The position offers a monthly salary ranging between INR 10,000 and INR 30,000.