Customer Service and Support Internship

About MK Enterprises and Oddgrab Brand

MK Enterprises is the creator of Oddgrab, a progressive and fearless unisex clothing label that defies conventional fashion with bold and unique designs. Oddgrab emphasizes celebrating individuality through a wide assortment of apparel that combines premium quality with contemporary edgy style. The brand promotes inclusivity in fashion, making daring and distinctive wear accessible to everyone regardless of gender identity. With a commitment to creativity and high-quality fabrics, Oddgrab appeals to trendsetters who want to stand out.

Internship Responsibilities

• Handle customer inquiries received through WhatsApp, Instagram, emails, and phone calls professionally and promptly.
• Assist clients with order-related updates, exchanges, returns, and general product questions.
• Collaborate with the operations team to facilitate seamless order processing and resolve issues efficiently.
• Provide support in managing daily website orders, packaging, dispatching, and shipment tracking when needed.
• Conduct simple quality inspections before dispatching orders to ensure customer satisfaction.
• Maintain accurate records for orders, inventory, and operational spreadsheets.
• Help prepare daily and weekly reports regarding customer service and operational metrics.
• Coordinate with different departments to maintain smooth daily business activities.
• Handle additional assigned duties responsibly.

Candidate Eligibility and Skills

• Applicants must be available for full-time, in-office internship starting between July 13, 2026 and August 17, 2026.
• The internship duration is six months.
• Relevant skills in customer service and basic operations are required.
• Excellent verbal and written communication abilities.
• A friendly and patient attitude with a customer-first approach.
• Strong attention to detail and organizational capability.
• Basic proficiency with Microsoft Excel or Google Sheets.
• Ability to multitask and thrive in a fast-paced environment.
• Willingness to learn about customer service and e-commerce operations.
• Fresh graduates are encouraged to apply.

Compensation and Benefits

• Monthly stipend ranging from INR 8,000 to 13,000, composed of a fixed pay (₹7,000-10,000) and incentives (₹1,000-3,000).
• Certificate upon completion.
• Letter of recommendation.
• Flexible working hours.
• Casual dress code.