Virtual Assistant - WhatsApp Community Manager

About Decentralized Masters

Decentralized Masters leads in global DeFi education, growing in just two years from two founders to a team of over 160 professionals. Recognized as one of the fastest expanding enterprises in the sector, the company operates on a bootstrapped model and aims to reach $50 million in revenue this year. They have empowered over 4,500 investors to enter the DeFi space by combining top education, active community engagement, innovative technology, and expert blockchain knowledge. Their vision is to build the largest and most influential DeFi ecosystem and become the gold standard in DeFi education.

Role Overview

The full-time Virtual Assistant will focus exclusively on managing and growing WhatsApp communities for each US state. Responsibilities include creating and administering WhatsApp groups, onboarding and welcoming new members, moderating daily activity to ensure conversations remain respectful and relevant, handling member inquiries or directing them appropriately, posting scheduled updates and announcements, identifying and removing spam or inappropriate content, tracking group health metrics like member count and engagement, escalating issues or complaints, coordinating messaging and campaigns with project managers, and supporting occasional broadcast lists or polls related to community engagement.

Candidate Requirements

• Resume submitted in English
• Native or professional-level English speaker
• Based in South America
• Previous experience as a Virtual Assistant, Community Manager, or in similar customer-facing roles
• Proven ability moderating or managing WhatsApp groups or online communities
• Capability to handle multiple active chats simultaneously without losing context
• Customer service background
• Knowledge of DeFi or cryptocurrency is advantageous
• Strong organizational skills and time management focused on steady, consistent engagement
• Proficiency using Google Sheets or Excel for basic tracking and reporting
• Full-time availability with flexibility to cover high engagement periods in US time zones
• Minimum education: high school diploma; additional administrative or community management qualifications are a plus

Benefits

• Attractive salary package
• Fully remote work environment
• Supportive and empowering team culture