Training Officer (Fixed Term x2)

About Strathclyde Partnership for Transport

Strathclyde Partnership for Transport (SPT) is Scotland's largest regional transport partnership, managing the Glasgow Subway, specialized bus routes, and leading efforts to enhance public transport services in the region.

Subway Modernisation Project

SPT is engaged in a £288 million project focused on modernizing the Glasgow Subway system to elevate customer experience and preserve this iconic infrastructure. The initial new Subway trains have arrived and the modernization works are progressing swiftly.

Role Overview

The Training Officer will join the Subway Operations Training Team, tasked with equipping Subway operations personnel with the essential knowledge, skills, and competencies to perform their roles safely and effectively. You will support the Lead Training Officer (Operations) and Head of Service Operations & Security (Subway) by developing, preparing, and delivering training sessions. Initially, the focus will be on training Operational Control Centre (OCC) staff, as well as delivering other core competency programs as the modernization advances.

Candidate Profile

The ideal candidate will hold relevant training qualifications (such as City & Guilds, MOI, or equivalent), an A1 or D32/33 Competence Assessor certificate, and a digital skills certification (EDSQ or FSQ). Membership of an applicable professional body is a plus.

Experience is required in designing, implementing, and managing workplace or training environment programs, including using computer-generated imagery (CGI) to enhance learner understanding of technical topics. Candidates should be proficient with authoring tools for interactive e-learning content creation and have a solid grasp of operational or customer service settings. Experience within railway or transport industries with a safety-critical focus is desirable but not mandatory.

Excellent presentation and training capabilities for knowledge transfer, along with strong coaching and mentoring skills, are essential. The role requires a motivated, dependable individual adept at working under pressure, managing changing priorities, and collaborating effectively with the Subway Operations Training Team to consistently deliver high-quality training and promote safety, efficiency, and customer focus in subway services.

Working Conditions and Location

This full-time role entails an average of 35 hours per week, Monday to Friday. Work will be based in the Operations Suite at Govan Subway Station, Glasgow.

Additional Information

This role is designated as high-risk under the Alcohol and Drugs policy and is subject to random and cause-based testing.

Benefits

• Generous annual leave of 33 days including public holidays, increasing to 41 days after five years of service
• Membership in the Local Government Pension Scheme with SPT contributing 17.5% of your annual salary
• Strong emphasis on continuous learning and career development opportunities
• Employee Travel Pass Scheme offering free Glasgow Subway travel for you and an additional household member via Subway Smartcards
• Salary Sacrifice scheme for Bus or Rail season tickets, subsidizing up to £667
• Cycle to Work Scheme, Employee Assistance Program, Long Service Awards, and access to a Credit Union

Equal Opportunity and Recruitment Process

SPT embraces equality and diversity, welcoming candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, or race. Recruitment is conducted through blind application review to eliminate bias, focusing solely on candidates' skills, qualifications, and experience.

Applicants with special needs or queries can contact the hiring team citing the job reference.