Title Specialist I - Vehicle Title Processing

Overview

This role involves managing and verifying vehicle titles for auction sales, ensuring compliance with state requirements, and providing quality customer service at a small, dynamic location.

Key Responsibilities

• Process and reassign vehicle titles for auctioned vehicles.
• Inspect vehicle titles for accuracy and compliance with state regulations, reporting any inconsistencies.
• Handle title issues by collaborating with customers or account holders.
• Generate 30-day outstanding title reports for consignment vehicles sold without titles and contact sellers for title acquisition.
• Execute sale day transactions using AS400 system and conduct in-lane purchase verifications via DVR.
• Acquire DMV procedural knowledge within six months from hire.
• Provide telephone-based customer support in a fast-paced environment using headset communication.
• Maintain full front counter coverage by greeting and assisting clients and guests, reflecting the company culture.
• Manage client information in Auction Access system and assist with sale day settlement balancing.
• Perform other assigned duties supporting operational needs, including occasional travel and overtime as required.

Qualifications

• Minimum of two years relevant experience in the auction industry or DMV setting is required.
• Strong communication, problem-solving, and organizational abilities.
• Possession of a valid driver's license and safe driving record.
• High School Diploma or GED plus three years related field experience, or alternatively, a degree/certification with up to one year experience, or five years’ experience in a related capacity.
• Experience with vehicle titles and the ability to identify title brands and notations are essential.
• Physical requirement includes occasional bending and light lifting up to 10 pounds.

Work Schedule

• Monday through Thursday: 8:30 AM to 5:00 PM
• Friday: 8:30 AM to 1:00 PM

Preferred Attributes

• Detail-oriented with strong organizational skills.
• Proficiency in typing and 10-key usage.
• Capability to sit or stand for long periods.
• Comfort with extensive handwritten and computerized documentation.
• Desire and willingness to obtain Notary certification is a plus.

Environment and Benefits

• Work takes place in an office setting.
• Hourly pay ranges between $18.22 and $27.36, with potential additional commissions or incentives based on performance and location.
• Employees receive at least sixteen hours of paid time off monthly, seven paid holidays annually, plus bereavement, voting, jury duty, volunteer, military, and parental leave.

Additional Information

Applicants must be authorized to work in the United States without current or future sponsorship. Equal opportunity employer including disability and veteran status.