Telecommunications Engineer

Role Overview

This role involves installing, configuring, testing, and maintaining telecommunications systems within commercial or industrial facilities. Areas of responsibility include structured cabling, data and telecom networks, Wi-Fi access points, VoIP systems, CCTV network components, troubleshooting connectivity, and ensuring compliance with safety and cabling standards.

Key Responsibilities

• Install and configure structured cabling systems (Cat5e/Cat6/Cat6A) and perform fiber termination and patching.
• Manage data and telecom networks including building switching and routing components.
• Set up and maintain Wi-Fi access points with relevant controllers.
• Support VoIP systems such as PBX/IP phones including SIP trunk trouble resolution.
• Handle CCTV/IP network components if they fall under telecom responsibilities.
• Troubleshoot connectivity problems involving WAN/LAN, in-building networks, Wi-Fi coverage, and audio/call quality issues.
• Conduct preventive maintenance and inspections of telecom infrastructure such as rooms, cabinets, and cabling pathways.
• Maintain inventory of spare parts and document service and repair activities for telecom equipment.
• Collaborate with ISPs and other service providers for activation, modifications, and escalation procedures.
• Ensure comprehensive documentation exists including as-built drawings, labeling standards, cable maps, configuration backups, change logs, service reports, checklists, and maintenance records.
• Comply with safety, fire/life-safety, and cabling standards applicable to company, landlord, or client requirements.
• Assist in telecom capacity enhancement efforts like adding access points, upgrading switches, or expanding patch panels and fiber infrastructure.
• Support audit processes and maintain adherence to internal service-level agreements and response requirements.

Qualifications

• Bachelor's degree in Telecommunications, Computer Networking, Electrical Engineering, or similar disciplines, or equivalent professional experience.
• Minimum of two years' experience in supporting telecom networks and cabling within commercial or industrial settings.
• Practical knowledge of structured cabling installation and testing tools.
• Understanding of IP network fundamentals including VLANs, DHCP, DNS, and basic routing.
• Skills in Wi-Fi troubleshooting, particularly related to coverage and channel management.
• Ability to comprehend and utilize technical drawings and adhere to structured work instructions.

Preferred Skills

• Experience with VoIP/PBX systems and SIP trunk troubleshooting.
• Familiarity with network performance monitoring and testing tools.
• Experience working with network equipment from vendors like Cisco, Meraki, Ubiquiti, Fortinet, Ruckus, or Huawei.
• Relevant certifications such as CCNA, Network+, or vendor-specific Wi-Fi and cabling credentials.

Competencies

• Strong analytical and problem-solving abilities.
• Professional customer service skills for effective onsite interactions.
• Clear communication skills to liaise with facility managers, tenants, and operational teams.
• A commitment to safety when performing fieldwork in telecom environments.