Technical Support Executive
Gurugram, Haryana, India · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 400,000 – INR 700,000 / year
- Openings
- 1
- Posted
- 10 saat önce
- Work mode
- In office
- Education
- Graduation Not Required
- Eligibility
- Open to candidates regardless of graduation status; freshers will not be considered.
- Resume
- Required to apply
Where you'll work
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Job description
Position Overview
Gratitude India, a technology-driven firm recognized with ISO 9001:2008 certification and known for integrating AI in recruitment, is seeking a competent Technical Support Executive. Established in 2004 and located in Gurugram, the company prioritizes delivering efficient and people-first services in the customer support domain.
Responsibilities
The role requires supporting customers through inbound voice channels and addressing technical issues effectively. Candidates should interact professionally with customers when necessary and be adept at clear communication via email.
Candidate Requirements
- Prior experience in customer service or technical support environments is essential; freshers are not eligible.
- Previous experience within airline-related processes is highly encouraged.
- Strong written communication and the ability to understand and respond to emails are crucial.
- Effective verbal skills to handle customer conversations.
- Willingness and ability to work in rotating 24/7 shift schedules.
Additional Information
The position demands working within a 24/7 shift framework ensuring continuous service availability.
Minimum education
Bachelor's Degree