Supply Chain Coordinator

About the Role

Kelly Services has partnered with a medical manufacturing company located in Markham, Ontario, offering a temporary to permanent position as a Supply Chain Coordinator focused on order management and customer service. This full-time onsite role operates Monday to Friday, initially as a 9-month contract with potential for permanent placement based on performance and company requirements. Compensation ranges from $55,000 to $63,000 annually and includes extended health and dental benefits alongside paid vacation time (pro-rated). Note that sick and personal days are not provided.

Key Responsibilities

• Oversee the entire order management process from receipt to delivery ensuring accuracy and timeliness.
• Input and verify customer orders within ERP platforms such as SAP, Oracle, or JD Edwards.
• Confirm product stock levels, batch releases, and lead times through coordination with planning and quality assurance teams.
• Collaborate with production, warehousing, and logistics departments to guarantee on-time order fulfillment.
• Prepare and review essential shipping documents including Certificates of Analysis, packing lists, invoices, Safety Data Sheets, and customs documentation.
• Monitor shipment progress and proactively notify customers of any delays or changes.
• Act as the primary liaison for customer inquiries regarding order status, product details, pricing, and delivery schedules.
• Maintain strong partnerships with pharmaceutical clients, distributors, and contract stakeholders, handling complaints and returns alongside quality assurance departments.
• Ensure all activities comply with GMP, GDP, ISO standards, and internal standard operating procedures, maintaining audit-ready records in ERP and CRM systems.
• Support internal and external audits by delivering required documentation and process information.
• Work collaboratively across departments including Production Planning, Quality Assurance/Control, Regulatory Affairs, Logistics, and Finance.
• Participate in Sales and Operations Planning (S&OP) to align customer demand with inventory management.
• Contribute to continuous improvement efforts aimed at optimizing order management and enhancing customer satisfaction.

Candidate Requirements

• A post-secondary degree in business administration or a related discipline.
• Two to five years of experience in customer service or order management within pharmaceutical, biotechnology, or regulated manufacturing sectors.
• At least one year of comprehensive experience managing end-to-end order processing.
• Prior experience with data entry, preparing quotations, invoices, and processing customer orders.
• Strong verbal and written communication abilities.
• Advanced proficiency in Microsoft Excel.
• Familiarity with QuickBooks, Salesforce, and other enterprise resource planning (ERP) software.

Additional Information

This role provides paid vacation on a prorated basis; however, it does not offer sick or personal days. The salary is supplemented with extended health and dental benefits according to the company's policy. The position is onsite in Markham, Ontario, with standard Monday to Friday working days throughout the contract period.