Store Supervisor

Role overview

The Store Supervisor is responsible for helping deliver excellent customer service on the shop floor, supporting the team with the tools and guidance they need to drive sales, and assisting the Store Manager in running the store efficiently and profitably while following company policies and procedures.

When the Store Manager is unavailable, this role takes ownership of the store from end to end. It also involves encouraging participation in the company’s loyalty programme to increase repeat business and sharing relevant feedback with the Store Manager and Area Manager about staff performance and product-related matters.

Key responsibilities

• Ensure customers receive a consistently high standard of service through the retail team.
• Support the team so they can perform effectively and contribute to sales growth.
• Assist the Store Manager in operating the store in line with company standards, policies, and procedures.
• Take full responsibility for the store in the Store Manager’s absence.
• Promote the company’s loyalty programme to support repeat purchases and customer retention.
• Share observations and feedback with the Store Manager and Area Manager about employees and merchandise.
• Stay well-presented, fashion-aware, and informed about current products to reduce stock loss.
• Keep up to date with new arrivals, fashion trends, and brand direction to better understand customer needs.
• Coach retail staff to deliver strong service and support sales targets.
• Help implement store operating procedures according to company expectations.
• Ensure all staff follow brand guidelines and company policies at all times.
• Review store administration regularly and address any issues that arise.
• Handle the daily roster, leave scheduling, and staff concerns or grievances.
• Maintain visual merchandising standards across the store as required.
• Promote the Club Apparel Loyalty Program to encourage repeat sales.
• Keep a close watch on security matters in the store and remain alert at all times.
• Stay knowledgeable about the group’s different brands to support suggestive selling.
• Be physically able to stand for long periods and perform heavy lifting when needed.

Requirements

• Strong customer service orientation with the ability to guide a retail team toward better sales performance.
• Experience supporting store operations and ensuring compliance with company procedures.
• Good awareness of fashion, products, and current retail trends.
• Ability to manage rosters, leave, administration, and staff-related concerns.
• Understanding of visual merchandising and stock control expectations.
• Vigilance around store security and loss prevention.
• Capability to stand for extended periods and handle physically demanding tasks such as heavy lifting.

Additional information

This position is based in the United Arab Emirates and is a full-time, on-site retail role.