Spira Care Scheduler

About Spira Care

At Spira Care, our guiding principles focus on ensuring your success through a comprehensive benefits package designed to support your health, finances, and lifestyle. We are dedicated to offering our employees an exceptional experience through competitive rewards, supportive programs, and a collaborative environment.

• Comprehensive medical, dental, and vision insurance accompanied by a 401(k) plan with employer and employee contributions
• Performance-based annual bonus aligned with company goals
• Generous paid holidays, paid time off, and volunteer leave
• Opportunities for professional growth including courses, mentorship, and tuition reimbursement
• Paid parental and adoption leave with financial support for adoption costs
• Exclusive employee discount programs

Role Overview

The Spira Care Scheduler plays a crucial role as the initial point of contact for members. Responsible for handling incoming calls, scheduling appointments accurately, and connecting members with appropriate care teams, this position requires a dedication to exceptional customer service and understanding member needs.

Our patient-centered approach involves diverse Care Teams that embrace curiosity, empathy, and teamwork. Joining Spira Care means contributing to an innovative primary care model with a meaningful impact on patient health outcomes.

Key Responsibilities

• Manage all appointment scheduling requests efficiently
• Operate various phone systems to retrieve and respond to calls
• Navigate scheduling software to book and modify patient appointments and update electronic medical records (EMR)
• Identify and document patterns in patient call frequency and duration, providing alerts as needed
• Answer and route telephone inquiries while conveying messages accurately
• Provide general information regarding services offered by the Care Center and direct calls appropriately
• Maintain confidentiality of sensitive information in compliance with HIPAA, state, and federal regulations, including Protected Health Information (PHI) and Personally Identifiable Information (PII)
• Follow organizational and departmental policies and procedures rigorously
• Meet quality and performance standards annually, supporting accreditation and regulatory compliance standards

Required Qualifications

• High school diploma or equivalent
• Minimum one year experience in healthcare or customer service, with phone communication experience mandatory
• Strong interest in developing a career in customer service
• Ability to perform effectively in a dynamic, high-pressure environment with competing priorities
• Proficient keyboarding skills
• Intermediate proficiency with Microsoft Windows operating system
• Competence in using various member support tools for managing health and insurance information across communication channels including phone, in-person, chat, and email
• Compliance with Spira Care’s vaccination requirements as a condition of employment, with accommodations considered for religious beliefs or disabilities

Preferred Qualifications

• Associate degree in a relevant field
• Two years of experience in healthcare or customer service environments

Equal Opportunity Statement

Spira Care is committed to diversity and inclusion, providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.