Specialist – Enterprise Cards

Role Overview

Doha Bank is looking for a Senior Specialist in Enterprise Cards to join its IT Application Support team. The position focuses on maintaining, supporting, and enhancing the bank's card management ecosystem that includes platforms for credit, debit, prepaid cards, ATM/POS acquiring systems, card scheme integrations, and payment processing applications. The role acts as the technical expert on card systems, ensuring optimal availability, operational stability, adherence to regulations, and uninterrupted services to cardholders. Collaboration with internal business units, operations, vendors, and card scheme partners is essential for delivering initiatives and support.

Key Accountabilities

• Deliver Level 2 and Level 3 application support for various card management platforms.
• Diagnose and resolve incidents related to card issuance, activation, transaction flow, settlement, and reconciliation processes.
• Continuously monitor system health, interfaces, batch jobs, and daily closing activities.
• Conduct root cause analyses for issues and implement preventive measures to avoid recurrence.
• Manage incidents, service requests, problems, and change management per SLA commitments.
• Participate in business continuity planning and disaster recovery exercises for card systems.
• Oversee full lifecycle processes for cards including issuance, activation, replacement, blocking, and closure.
• Manage card personalization, embossing, PIN generation, and production workflows.
• Ensure accurate card product configurations and system parameters are applied timely.
• Support transactions authorization, clearing, settlement, and dispute resolution activities.
• Engage with Visa, Mastercard, NAPS, and others for certification, compliance, and system enhancements.
• Coordinate vendor relationships, monitor deliverables, and enforce service standards.
• Gather business requirements, prepare functional specs, and support SIT/UAT testing for enhancements.
• Adhere to PCI-DSS, regulatory frameworks, and maintain rigorous security and compliance standards.
• Maintain thorough technical documentation and operational procedures.

Qualifications & Experience

• Bachelor's degree in Computer Science, IT, Information Systems, Software Engineering, or related field.
• 8 to 10 years of proven experience supporting banking card technology including credit, debit, and prepaid card platforms.
• Strong background in application support, incident, and change management in a banking environment.
• Experience collaborating with major card schemes and working effectively with external technology vendors.
• Knowledge of card operations, processing workflows, dispute management, and settlement principles.
• Preferred experience in GCC banking sector and additional professional certifications are a plus.

Technical Skills

• Expertise in Card Management Systems and card lifecycle processes.
• Hands-on knowledge of credit, debit, and prepaid card platforms.
• Familiarity with ATM/POS acquiring systems and EFT switch platforms using ISO 8583 messaging.
• Proficient with IT Service Management tools (e.g., ServiceNow, BMC Remedy) and processes.
• Competent in SQL, Oracle, MS SQL Server, PostgreSQL databases, with basic reporting and analytics skills (Power BI preferred).
• Knowledge of PCI-DSS compliance, information security, and banking regulatory standards.

Preferred Certifications

• ITIL Foundation (v3 or v4)
• Certified Card Professional (CCP)
• PCI-DSS Certification
• Certified Business Analysis Professional (CBAP)
• Other relevant banking card certifications